Frequently asked questions
Can a customer call PSG directly, for Drive and Softstart troubleshooting help?
01 July 2022Issue :
Drives Product Support Group direct contact number.
Product Line :
Altivar Drives & Altistart Soft Starts
How to contact the support group for drive and soft start.
Yes. Call our Toll Free number at 1-888-778-2733.
Select option 1 to enter an existing case number, or key in your 5-digit Premier Support Contract number.
Select option 2 for Technical Support Queue
Select option 4 for AC Drives and Softstarts
Email address is firstname.lastname@example.org
Chat live via chat portal : Live Chat Support
Normal hours are 8am to 8pm EST, Monday to Friday. Emergency support is available outside normal hours for a fee or available to customers with a Premier Support Contract.