grid plate surr 3g arch

GRID PLATE SURROUND 3 GANG ARCHITRAVE

Catalogue Number: 2033
grid plate surr 3g arch
Colour: White Electric
Colour: Per UOM Std.
  • White Electric 1 PCE 1

Specifications

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Range of product
Series 2000
Product brand
Clipsal
Number of gangs
3 gangs
Product destination
switch
Material
plastic
Marking
without marking
Surface finish
brilliant
Mounting position
vertical
Fixing center
122 mm
Length
141 mm
Width
35 mm
Depth
11 mm
Sustainable offer status
Green Premium product
REACh Regulation
Reference contains Substances of Very High Concern above the threshold
EU RoHS Directive
Pro-active compliance (Product out of EU RoHS legal scope)
Mercury free
Yes
RoHS exemption information
Yes
China RoHS Regulation
Product out of China RoHS scope. Substance declaration for your information
Environmental Disclosure
ENVPEP121018EN
Circularity Profile
N/A

Documents & downloads

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  • CAD Files and Packs

  • Installation Instruction

  • Product Environmental

  • Operating Manuals

  • Specifications

  • Certificates (MSDS)

Frequently Asked Questions

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Is there a mounting bracket for 2033 architrave switch?

There is not one available.

Can you still get a 2033A in Desert Sand?

Plate for 2031

Clipsal 2000-we

What would be the part number for an Earth Clip, 16/20 mm.

203M.
Pressed Metal Conduit Fittings, Earth Clips, Water pipe adjustable earth clip 15 - 20mm or 1/2 - 3/4 inch.
Please see following link under the documentation tab for full catalogue.
https://www.clipsal.com/Trade/Products/ProductDetail?catno=203M

Vijeo Designer and Vijeo XD Runtime year 2038 limitation

Since Vijeo Designer and Vijeo XD Runtime are currently both 32-Bit applications, they both will be affected by the year 2038 problem. That is, the date and time that the HMI can hold can only be upto the year 2038.

 

What is the part number for a mounting block for the 2030 , 1 gang architrave switch?

The part number for a mounting block for the 2030 , 1 gang architrave switch is - 70/1

For further information , visit link below:-
https://www.clipsal.com/Trade/search-results?q=70/1
User-added image

Can I get a cover for C2033 architrave switch?


Yes, there are covers available for the 3 gang architrave switches. The part number is C2003C.

Some of the key features are:
  • Identification cover
  • For architrave flush switch
For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=C2003C


 

What is the part number for surround to suit 2030?

The surround to suit 2030 architrave is part number 2001.

Some of the key features are:
  • 1 gang
  • Architrave
  • Curved side

For further information please visit:
https://www.clipsal.com/Trade/Products/ProductDetail?catno=2001

 

What is a side Auxiliary for MCB 24626

 You can select from a range of Auxiliary on Page C20 of the 2013 Schneider A4 book

R033_How to ReadandWrite information with TeSysTandU on Allen Bradley PLC

Goals and Symptoms

This document will describe you how to read and write datas (acyclic and cyclic) with TeSysT&U on a network DeviceNet through a PLC Allen Bradley
Also you can find in this link a Movie to show you the R033 document and help you to configure/program TesysU/T on DeviceNet

Causes and Fixes

This document will describe you how to read and write datas (acyclic and cyclic) with TeSysT&U on a network DeviceNet through a PLC Allen Bradley

Also you can find in this link a Movie to show you the R033 document and help you to configure/program TeSysU/T on DeviceNet

Preventa XCS_CCC certificate of the XCSLF and XCSLE safety switches with locking function

Find attached the CCC certificate of the XCSLF and XCSLE safety switches with locking function, valid up to march 2023

Is the Concept programming software supported on Windows 2003 Server?

No, the Concept programming software has not been tested or qualified to run on Windows 2003 Server.

However, there have been customers who have been able to run Concept 2.6 on a Windows 2003 Server by doing the following:
Move the attached keylib32.dll v 4.1.1.0 into the C:\Concept folder (Concept installation folder).

What is the part number for a cover for a 3 gang switch in the Classic range , C2033?

The part number for a cover for a 3 gang switch in the Classic range , C2033 is - C2033C

 

False Events When Using A SEL 2020/2030 and ION Enterprise

Goals and Symptoms

Summary

SEL 2030 devices are used to communicate with Schweitzer Engineering Laboratories (SEL) relays. The relays only communicate with SEL proprietary protocol. The 2030 can convert this to Modbus for the use of PRODUCTS such as ION Enterprise 5.0.
We use the name SEL 2030 but this article also applies to other modules in this product family including the SEL 2020 and SEL 2032.

ION Enterprise 5.0 is configured to translate the Modbus data into the ION network. Within this network a Virtual ION Processor (VIP) can be used to perform logical actions based on the information obtained from the relay.

One common action is to detect a change in state of a Boolean value. A series of VIP Setpoint modules can be configured to monitor the state of each value.  When the state changes the VIP Setpoint module records an event but can also be used to trigger an action.

Symptoms

The VIP Setpoint module shows repeated events without an actual change in the relay state.  This may always appear as an OFF event.

Causes and Fixes

Cause

The ION Enterprise Modbus master repeatedly asks the SEL 2030 for updates.  If the SEL 2030 is providing the data directly from the port which the relay is attached to (as opposed to the port the master is attached to) then the SEL 2030 will randomly reply with Modbus exceptions. These happen when the incoming request happens at the same time as the relay is updating its information in the SEL 2030.

These Modbus exceptions may cause a VIP Setpoint module to incorrectly register an event.

Workaround

There are two ways to work around this problem.

On newer SEL 2030 devices the master port can be configured to not send exceptions when it is busy. In the port set-up configure the "BUSY_DIS" setting to "Yes" from the default "No"

On all SEL 2030 devices you can use Memory Move commands to remap the individual relay's data into the memory used by the Modbus master. 

Attachments

 

  • (Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/dc5af2e8c4694664c125765d001625da/fl_block_5/0.1AF2?OpenElement&FieldElemFormat=gif)

    Original article#10181

    All content © 1992-2007 Schneider Electric


Legacy KB System (APS) Data: RESL186793 V2.0, Originally authored by KBAdPM on 07/10/2007, Last Edited by DaMi on 10/28/2009
Related ranges: VIP, ION Enterprise V5.0, Modbus / JBus

Osisense XS_CCC certificate of the XS7C2, XS7C4, XS8C2, XS8C4 proximity sensors (origin France)

Please attached the CCC certificate of the XS7C2, XS7C4, XS8C2, XS8C4 proximity sensors, plastic case, cubic format 40x40mm and 40x40x117mm plug-in format, including the SIL2 certified sensors 4-wires. France production. It is valid up to march 2023

Osisense XS_CCC certificate of the XS7C2, XS7C4, XS8C2, XS8C4 proximity sensors (origin Indonesia)

Find attached the up-to-date CCC certificate of the XS7C2, XS7C4, XS8C2, XS8C4 proximity sensors, plastic case, cubic format 40x40mm and 40x40x117mm plug-in format, including the SIL2 certified sensors 4-wires. Indonesia production. It is valid up to may 30 2023

What is the part numbers for a 2000 series architrave switch with double pole switch mech?

The part numbers for a 2000 series architrave switch with double pole switch mech is - 2031 & 30MD

For further information , visit links  below:-
https://www.clipsal.com/Trade/search-results?q=2031
https://www.clipsal.com/Trade/search-results?q=30MD
 

Is the 279C25 conduit gland UV stabilized?

Yes this is UV stabilized.

Non Metallic Corrugated Conduit is manufactured to comply with relevant sections of AU/NZ
2053 and comes in Medium Dutyand Heavy Duty grades. Medium Duty products are UV stabilised.
Operative temperature range is -15°C to +65°C.
One of the main benefits of Non Metallic Corrugated Conduit is that it can be tightly coiled without effort or damage to wall sections, nor will there be any reduction in cross
sectional area. This significantlyreduces installation time in difficult situations and the number of fittings required.

Do we support the Rheem 3.5 ton heat pump part number 13AJA42A01?

Issue:
Do we support the Rheem 3.5 ton heat pump part number 13AJA42A01?

Product Line:
N/A

Environment:
N/A

Cause:
Needs support on an heat pump part number 13AJA42A01 and it has our 1888 778 2733 phone number on it for support.

Resolution:
As far as I know we do not support Rheem heat pump units.  You will need to o back to the OEM or manufacture for assistance.
 

Why is my Conext CL showing an alarm code: 2633 & 2634 (PV1 OC Wrn & PV2 OC Wrm Service Alarm)

Issue: 
Customer is calling to confirm an alarm code: 2633 & 2634 (PV1 OC Wrn & PV2 OC Wrm Service Alarm)

Product Line: 
Conext CL 18000NA Conext CL 25000NA Conext CL 20000 Conext CL 25000E

Environment:  
On site troubleshooting

Resolution: 
Check the PV1 or PV2 generator in the units power meter 
If the unit’s power meter doesn’t match with the readings on a handheld meter, replace the unit

Cause:
Improper string sizing
Problem on one MPPT input due to a string problem
Unbalanced current between 2 inputs > 100%
PV1 or PV2 input over current detected, hence the power output from PV1 or PV2 is stopped (half a power capability)

What would be the part number for an rcd (Residual Current Device) in the Medilec range to suit a 1 gang switch?

The part number is a  ML2031RC10-WE which is a standard size switch with rcd incorporated in it.
This is a 10milli amp device specifically designed for medical installations.

Please go to the website via the following link www.clipsal.com/Trade/Products/ProductDetail and check under the Documentation Tab for more information.

What is the connector part number for the 8030CRM211?

The connector part number for the 8030CRM211 is 2541002529.


Note: The Sy/Max product line was obsoleted in 2013 and the M580  is the recommended replacement .

Power Monitoring Expert 8.2 - Report Generator (RepGen) performance is noticeable worse in Excel 2016 than it is in Excel 2007 or Excel 2013

FYI
The performance of Report Generator (RepGen), the Excel-based reporting tool is quite a bit worse when using Excel 2016 than it was in earlier versions of Excel. For example, using the same server and the same data set, a report run in Excel 2016 took five minutes, where the same report run using Excel 2007 or Excel 2013 took under one minute.

As RepGen is near end of life, this problem will not be investigated. The recommendation is to use versions of Excel prior to Excel 2016 if optimal performance is required.

What is the terminal strip part number for the Symax 8030 RIM125 Analog Input Module?

The terminal strip part number for the 8030 RIM125 Analog Input Module is 3061700250.

Note: The Symax product line was obsoleted in 2013 and all parts will need to go through service.sales@schneider-electric.com to see if available and for price and availability.

What is the recommended replacement for the ATV56 drives?

Issue:
What is the recommended replacement for the ATV56 drives?

Product Line:
ATV56

Environment:
All

Cause:
Obsolete

Resolution: 
The old ATV56 was a variable torque only drive so the ATV61 family will be a suitable replacement.  If the old drive was mounted on top of a BeleBox set up then you may need to add the extended I/O option card VW3A3201 to wire up your status LED.

Call the Drives Product Support Group at 1888 778 2733 if you have any question.

What is lead time on ordering an IP54 ATV61W........N4U version drive?

Issue:
What is lead time on ordering an IP54 ATV61W........N4U version drive?

Product Line:
Altivar ATV61W  IP54 or NEMA 12

Environment:
All

Cause:
What is the standard lead time to get one of these IP54 rated drives?

Resolution:
The lead time will depend on the HP size of the drive.  You can expect to have a 20 to 45 day lead time.   Please contact the CCC at 1888 778 2733 to get any lead time information.

Is ION Enterprise 5.6 supported on a Windows 2003 Small Business Premium Edition OS?

Yes, it is supported. The "Windows 2003 Small Business Premium edition" comes with SQL 2005 Standard Edition bundled into it.

Last Revised: November 28, 2007
Applies To: ION Enterprise
Controlled
All content © 1992-2007 Schneider Electric


Legacy KB System (APS) Data: RESL189817 V1.0, Originally authored by KBAdPM on 11/28/2007, Last Edited by KBAdPM on 11/28/2007
Related ranges: ION Enterprise V5.6

ION Enterprise 6.0: Minimum required version of Microsoft Excel

For compatibility reasons with the reporting functions of ION Enterprise 6.0, a minimum version of Microsoft Excel 2003 must be installed.
Microsoft Excel 2003 is required for the Reporter (repgen.exe) interface and for the export feature of the web reporter interface.
Key Words and Phrase: minimum version number, minimum Excel requirement, required version level


Legacy KB System (APS) Data: RESL201659 V1.0, Originally authored by DaMi on 03/16/2010, Last Edited by DaMi on 03/16/2010
Related ranges: ION Enterprise V6.0

What is the battery type and technology used in APC UPS Systems?

Issue:

What is the battery type and technology used in APC UPS Systems?


Product Line:

All APC Single Phase UPS Battery systems.


Environment:

All APC Single Phase UPS Battery systems.


Cause / Resolution:

APC UPS Systems use Valve Regulated Lead Acid (VRLA) batteries. VRLA batteries are designed to recombine hydrogen and oxygen and emit only extremely small amounts of hydrogen under normal operating conditions. Normal room ventilation is sufficient to remove any hydrogen, so special ventilation is not required. The electrolyte in a VRLA battery is not in liquid form but is immobilized. The most common technology, termed “Absorbed Glass Mat (AGM) uses a highly porous, absorbent micro fiberglass mats that immobilize the electrolyte and prevents it from spilling. A crack or hole in the casing of a VRLA battery using AGM technology will not result in a measurable electrolyte spill. Spill containment with VRLA batteries is therefore not meaningful or appropriate.

If more detailed battery information is required, including the MSDS (Material Safety Data Sheet) click here

Program example: M340 Unity with LXM32A via CANOPEN

Goals and Symptoms

Program example:
M340 Unity with LxM32A via CANOPEN

Cause

Hardware description:
M340 2030 V2, LxM32A with Node-ID2, Baudrate 125KB, Unity 4.0

Brief description of the application:
Program example with one drive. Control with the integrated visulization.

Attention:
Currently it is not possible to activate several PDO which contain the same objects. E.g. it´s not
possible to activate PDO2 (Control word + Set position) and PDO3 (Control word + Set speed)
at the same time.

Attachments

(Removed File URL: 199533_C652/M340-Lexium32_via_CAN.zip)(Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/0e5b8d1fbbd71985c125760900109cba/fl_block_5/0.630?OpenElement&FieldElemFormat=gif)

I believe someone has hacked my Wiser Link system, what do I do?

If you have any doubt regarding the integrity of your system, contact Schneider Electric Customer Care Center on 1300 369 233

If I face an issue during installation and commissioning whom should I contact?

Contact :partner.supportau@schneider-electric.com
CUSTOMER SERVICE 1300 369 233 (7:30AM TO 7:00PM (MON TO FRI) AEST)
TECHNICAL SUPPORT 1300 202 525 (7:30 AM to 7:00 PM MON TO FRI AEST)

For further information please visit Trade - Clipsal by Schneider Electric

ION Meters: DST settings cannot go beyond 03:14:07 UTC on 19 January 2038

Issue    
Need to program the daylight saving timing but cannot go beyond January 19 2038.


Product Line
ION meters

Environment
ION Setup v3.0

Cause
The Year 2038 problem relates to representing time in many digital systems as the number of seconds passed since 1 January 1970 and storing it as a signed 32-bit binary integer. Such implementations cannot encode times after 03:14:07 UTC on 19 January 2038.  Therefore, a problem will arise while configuring DST schedule for the ION meters with the start year 2019 and end year 2038, the user will not be able to set the start and end dates beyond 03:14:07 UTC on 19 January 2038.

Resolution
As of now, the only solution is to use an updated version of ION Setup software. The latest version of ION Setup can be downloaded from the following link FA212816

Once the user has the latest ION Setup installed,  it will allow configuring DST schedule for ION meters beyond 03:14:07 UTC on 19 January 2038.
  1. Go to Setup Assistant-->Clock Settings-->Timezone (click edit)--> Check "Update daylight saving dates starting" and select 2019, click OK
  2. Now check the DST settings tab for schedule. Schedule now starts from 2019 and ends in 2038
  3. If there are no overlaps user will be able to save changes else check for overlaps in the schedule
  4. Once overlaps are removed/edited, changes can be saved successfully
  

Wiser Power Monitor Installation Instructions

Issue:
Where can I find installation documentation for Wiser Power Monitors, WISERJLPM200, WISERCTPM200?

Product Line:
Wiser Home Managerment System

Environment:
Residential Home
https://www.wiserenergy.com

Cause:
End user or installer in need of documentation 

Resolution:
There are 2 Wiser Power Meters.  
The "JL" model, WISERJLPM200, has a Jetlun logo on it.  It was sold from 2013 to early 2015.  In first quarter 2015, it was replaced by WISERCTPM200.

Documentation is attached.
 

What is alarm 47 on the Series 2000 Circuit Monitor (CM2000)?

Issue:
A CM2000 series circuit monitor is displaying alarm code 47 on the front display.

Product Line:
CM2000 Series Circuit Monitor

Environment:
Onboard Alarms

Cause:
Alarm code 47 is defined as "Suspended Sag/Swell". The alarm is to identify an excessive number of Sag/Swell events being generated on the meter.

An "excessive number" of Sag/Swell events is defined as:
More than 48 events total from all Sag/Swell Alarms in any 500ms period, or more than 6 events from any single Sag/Swell Alarm in any 500ms period.

Alarm code 47 is active when event 47 is true which occurs when register 2038 on the meter is not equal to zero.  If the user disables alarm 47 without clearing Register 2038, the alarm will immediately be re-enabled and asserted as true.

Resolution:
To clear alarm 47, write a 0 to register 2038.

To learn how to read and write registers using the front panel of the CM2000 series meter, please refer to KB article FA211912
To learn about other CM2000 alarm codes, please refer to the KB article FA218966.

 

Cannot Save Files Located on the ION Enterprise Primary Server from a Secondary Server or Client installation

Goals and Symptoms

When you install ION Enterprise on a machine running Windows 2003 Server, the new default permissions settings prevent users from saving files from a secondary server or client installation.  Users receive an error message when they try to save a files on the primary server from different machines.

Facts and Changes

Keywords

Windows 2003 Server

ION Enterprise

Vista diagrams

File permission

Read Only

Causes and Fixes

See attached.

Attachments

(Removed File URL: 179466_C77A/Cannot_Save_Files_Located_on_a_Primary_Server_From_a_Secondary_Server_or_Client_Installation.pdf)(Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/e70c7b831c61db6dc12571db00837a65/fl_block_5/0.5F8?OpenElement&FieldElemFormat=gif)


Legacy KB System (APS) Data: RESL179466 V2.0, Originally authored by DaMi on 08/30/2006, Last Edited by DaMi on 09/01/2006
Related ranges: ION Enterprise

What TCP port does Active Pager Module (APM) 6.x use?

APM 6.0
In Server 2003 and Windows XP, APM uses the TCP port of the default website: 80


APM 6.1, 6.2, & 6.3

In Server 2003 and Server 2008, APM uses TCP port 81
In Windows XP, APM uses the TCP port of the default website: 80


Note: In some manual installations, port 8080 could be used.


Legacy KB System (APS) Data: RESL203482 V1.0, Originally authored by MaTh on 09/21/2010, Last Edited by MaTh on 09/21/2010
Related ranges: SMS Add-on

Configuring Native USB Power Options in Windows 2000, XP, or 2003

Issue:
How to configure native USB power option.

Product Line/s:
Back-UPS
Smart-UPS

Environment:
Microsoft Windows 2000, XP or 2003

Cause:
Installation / Set-up

Solution:

Please see attached PDF.

PowerLogic Power Server User Guide, 63230-216-217B1, October 2003

See attached document:
63230-216-217B1.pdf

  • Last Revised: 26/7/2007

    Public

    All content © 1992-2007 Schneider Electric


Legacy KB System (APS) Data: RESL198173 V1.0, Originally authored by KBAdPM on 04/01/2009, Last Edited by KBAdPM on 04/01/2009
Related ranges: PowerServer

PowerLogic Power Server Setup Guide, 63230-216-207B1, October 2003

See attached document:
63230-216-207.pdf

  • Last Revised: 26/7/2007

    Public

    All content © 1992-2007 Schneider Electric


Legacy KB System (APS) Data: RESL198181 V1.0, Originally authored by KBAdPM on 04/01/2009, Last Edited by KBAdPM on 04/01/2009
Related ranges: PowerServer

I have email about billing my credit card for my Wiser account? I want to cancel my account.

Issue:
I have email about billing my credit card for my Wiser account?  I want to cancel my account.

Product Line:
Wiser Home Management System
Wiser Generation 1.0 System 2013 to 2015, centered on the Wiser Coordinator EER21200 and the portal https://www.wiserenergy.com

Environment:
United States and Canada

Cause:
The website for the Wiser System, Generation 1.0,  www.wiserenergy.com, is powered by security company Alarm.com.  Alarm.com setup the site with 2 plans of features, Basic and Premium.  The Premium plan costs %5.99 per month billed to a credit card.   Customer may not have realized that his account was setup as Premium.

From 2013 to 2015, KB Home was one of the major Wiser Customers.  With KB Home, there was a plan in place to allow Premium plan for free for 1 year.  KB Home customers may have registered as Premium accounts.  After 1 year, those customers get notified that their account billing is beginning.

Resolution:
Explain the differences between Premium and Basic plans. See attachment.   Login to the Alarm.com Dealer Portal for Wiser.  Convert the account to Basic or terminate the customer.  
 

Is SFT2841 compatible with Windows 2003 server?

SFT2841 is not compatible with Windows 2003 server. The OS does allows the installation of the software and viewing of configuration settings, but when communicating to a SEPAM relay via "Face to Face" or "Network" connections, the Schneider MODBUS serial driver does not activate. This prevents the PC from being able to communicate to the relay. If the PC cannot communicate to the relay, then SFT2841 will not be able to upload/download files, change configuration settings in the relay and display metering values/ WFCs. SFT2841's only functionality in Windows 2003 Server is viewing already existing configuration files. This applies to SEPAM Series 20, 40 and 80 relays.
Operating systems that are compatible with SFT2841 include Windows 2000 Server, Windows NT, Windows XP and Vista.

Neither Real Time Data Nor N/A Is Displayed In WebReach

Goals and Symptoms

Summary


  • All diagrams load in WebReach, and historical data is retrievable, but no real time data displays. Where values should be updating in the diagrams, nothing is displayed, not even N/A. The operating system is a Windows 2003 Server with Service Pack 1.

     

    Symptoms

    No real time data is displayed when a WebReach diagram loads; moreover, not even an N/A is displayed. If ShowSubscriptions.asp is used to view handle and data values, then nothing is displayed and Number of Subscriptions is 0. The operating system is likely Windows 2003 Server Service Pack 1.

     

Facts and Changes

Keywords
WebReach

Real Time

N/A

Windows 2003 Server Service Pack 1

Causes and Fixes

Cause
Internet Explorer browser settings need to be adjusted.

 

Resolution

Within Internet Explorer, choose Tools/Internet Options and add https://<server name> to the list of trusted sites. See the following screen captures:

 

 

 

Original article#11696


Legacy KB System (APS) Data: RESL182922 V1.0, Originally authored by DaMi on 03/20/2007, Last Edited by DaMi on 03/20/2007
Related ranges: ION Enterprise

I believe someone has hacked my Wiser Link Energy Monitor system, what do I do?

If you have any doubt regarding the integrity of your system, contact Schneider Electric Customer Care Center.

Contact :partner.supportau@schneider-electric.com
CUSTOMER SERVICE 1300 369 233 (7:30AM TO 7:00PM (MON TO FRI) AEST)
TECHNICAL SUPPORT 1300 202 525 (7:30 AM to 7:00 PM MON TO FRI AEST)
 

Where can I find custom built electrical drawings for enclosed drives and Soft Starters?

Issue:
Where can I find custom build electrical drawings for enclosed drives and Soft Starters?

Product Line:
All Altivar and Altistart enclosed

Environment:
All

Cause:
Need custom drawings to assist with troubleshooting control circuit.

Resolution:
S-Flex, E-Flex, ATV660, and ATV960 units have some elementary drawings available in their respective installation documents.
Most enclosed drives are custom made and require a factory order number (drawing number) in order for the drawings to be pulled.
Call the Drives Product Support Group at 1 888 778 2733 and select option 2, then option 4, or email at drive.products.support@schneider-electric.com with the factory order number.

What does the NetworkAIR FM Blower Maintenance alarm mean?

Issue:
What does the NetworkAIR FM Blower Maintenance alarm mean?
Product line:
FM
Environment:
Data Center Cooling
Cause:
 
Resolution:
Product: NetworkAIR FM

The blower maintenance alarm on an FM unit should not be a cause for concern. All of the FM maintenance alarms are only triggered by run hours. There is no status reading that will cause the unit to give a maintenance alarm. The regularly scheduled maintenance that we would recommend performing on the FM includes cleaning/replacing the humidifier canister, cleaning the humidifier drain and fill valve, replacing the air filters, and cleaning the condenser coil (on air cooled condensers). We recommend performing each of these maintenance at least once every 6 months. Each part may need maintenance sooner than 6 months depending on your specific site (due to air quality, water quality, etc).

The maintenance alarm can be cleared either on the front display of the unit or using the web interface. From the main menu of the front display go to Status -> Module -> Main Module -> Run Hours. From there you can choose the specific component that is in alarm and reset the maintenance alarm. If you want to use the web interface, go to the Modules tab, then click the Run Hours option. On this page there is a button to clear maintenance alarms.

If you would like to disable any of the maintenance alarms you can also do this from either the front display or the web interface. From the main menu of the front display go to Setup -> System -> Alarms -> Main. Intervals. From here you can choose to enable or disable the alarm for each component. If you want to use the web interface, go to the Modules tab, then click the Service Intervals option. If you would like to disable the alarm then set the number of hours to 0 and click apply.

Based on the serial number and your records, if you have a preventative maintenance coverage with APC for this unit APC would cover this under warranty. If you think you should have a PM contract already, let us know and we can help you look into that. If you would like to purchase PM coverage we can get you in touch with someone who can help.

System Manager Software (SMS) Web Client displays "Service Unavailable"

Issue
Powerlogic web client shows " Service Unavailable "

Product line 
System Manager 4.3
System Manager 4.2
System Manager 4.0

Cause
A. IIS Web Service Extensions are disabled (Applies to Windows Server 2003 only)
B. SMSWeb Application Pool is stopped and must be started in IIS (Applies to Windows Server 2003 only)
C. The local administrator password used for SMS has been changed.
 

Resolution

Possible reasons for Service Unavailable error message in SMSWeb (System Manager Software Web Client)


A. IIS Web Service Extensions are disabled (Applies to Windows Server 2003 only)

1. Open Internet Information Services Manager (IIS) from Administrative Tools
2. Click on the Web Service Extensions folder
3. Verify the following extensions are enabled
a. Active Server Pages
b. ASP .NET v1.1.4322
c. ASP .NET v2.0.50727
d. Crystal WCS (Applies to SMS with Advanced Reports only)
e. SMSWeb


B. SMSWeb Application Pool is stopped and must be started in IIS (Applies to Windows Server 2003 only)

  1. Open Internet Information Services Manager (IIS) from Administrative Tools
  2. Expand Local Computer
  3. Expand Application Pool
  4. Right click on SMSWeb and choose Start
  5. If the Application Pool continuously fails to start, check the Windows Application Event Log for error messages to determine the cause.



C. The local administrator password used for SMS has been changed.
  1. Open the Admin Utility from Program Files > Powerlogic > Tools > Admin Utilty.
  2. Select the correct administrator user in the list, enter the password, and click apply.
  3. Once finished restart the server.

Legacy KB System (APS) Data: RESL201132 V2.0, Originally authored by MaTh on 01/22/2010, Last Edited by DaFr on 06/06/2013
 

What is the replacement for a Clipsal 6CTR38/15?

This is part of the old Clipsal 6 series contactors which are no longer available .It is an old Clipsal overload, which would need to be changed over to a Schneider LC1D range contactor with overload to suit . Over load to use is either LRD21 for 12-18A or LRD16 for 9-13A

For correct selection of contactor and overload required please call Schneider Electric on 1300 369 233

Do I need to call an electrician to install Wiser Link solution in my home or can I do it on my own?

Yes, Wiser Link is installed in your electrical switchboard. We suggest you to call your electrician or contact Schneider Electric customer care:  

Contact :partner.supportau@schneider-electric.com
CUSTOMER SERVICE 1300 369 233 (7:30AM TO 7:00PM (MON TO FRI) AEST)
TECHNICAL SUPPORT 1300 202 525 (7:30 AM to 7:00 PM MON TO FRI AEST)
For Further information please visit https://www.clipsal.com/Trade/Products/Energy-Efficiency/Wiser-Link#.V0ftH_l95D8

I don’t have access to my Wiser Link MIP anymore, what can I do?

You will need to try to recover your MIP by pushing the "MIP button" (on the front face of the product) for more than 10 seconds and then try to connect to the embedded webpages.

If the issue still exists please contact:

Contact :partner.supportau@schneider-electric.com
CUSTOMER SERVICE 1300 369 233 (7:30AM TO 7:00PM (MON TO FRI) AEST)
TECHNICAL SUPPORT 1300 202 525 (7:30 AM to 7:00 PM MON TO FRI AEST)
 
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