BOX JUNCTION SQUARE 1W 50MM

No, unfortunately there is nothing available.

The part number 22/30/11 is available as a special.


 

Code = 252/50/1-gy  
Colour = Grey 

The part number for a square conduit J-Box with 1 x 50mm conduit entry is - 252/50/1

For further information , visit link below:-
https://www.clipsal.com/Trade/search-results?q=252/50/1

 

Issue:
Flood of RTC Time adjusted values in the logs
 
Product line:
Symmetra PX 250/500 with AP9635
 
Environment:
All Product models, all serial numbers
 
Cause:
When 2 Network Management Card (NMC) are installed in the UPS and set to NTP (Network Time Protocol), they will fight for control of the time to the display and continually send info alerts on RTC Time Adjusted.  In the chart below you will notice in column 5 there are two different numbers 2 & 4, which would indicate that there is 2 NMC in the UPS one in position #2 and the other in position #4.  This is the indicators that 2 NMC are fighting to provide time through NTP
 

46934	Info	IM internal memory for storing configuration settings is OK	IO enclosure level 3 pos E		02-26-2015 17:12:53 006
46933	Info	RTC Time adjusted value	Parallel UPS 1	2	02-26-2015 17:12:53 000
46932	Info	RTC Time old value		2	02-28-2015 17:12:57 446
46931	Info	IM internal memory for storing configuration settings is OK	IO enclosure level 3 pos E		02-28-2015 17:12:49 006
46930	Info	RTC Time adjusted value	Parallel UPS 1	4	02-28-2015 17:12:49 000
46929	Info	RTC Time old value		4	02-26-2015 17:12:44 548

 
Resolution:
Set only one of the NMC to NTP
 

 

Issue:

Issue:
Symmetra PX 250/500 Battery to Power Module Ratio

Product line:
Symmetra PX 250/500

Environment:
All Product models, all serial numbers

Cause:
Required battery to power module ratio for a Symmetra PX 250/500

Resolution:

Ratio between numbers of battery shelves and power modules (PM)

Maximum recommended discharge level on the batteries used for Symmetra PX 250/500 is 3CA, where CA means the current (Amps) by which the battery is charged or discharged divided by its Amp-hour (Ah) rating.  The 250kW runtime ratio is 10 PMs to 16 battery shelves resulting in a ratio of 1.6 battery shelf per 1 PM. Need to always round up the number of shelves

Results if ratio is not maintained

In some situations, the Power Modules will attempt to draw power from the batteries and if the ratio is not observed, you will potentially clear fuses in the battery modules and (less likely, but it happened before) burn traces on the battery backplane boards due to the DC inrush current.

 

 

Issue:
Changing Symmetra PX 250/500 System Time from NMC – Configuring NTP server

Product line:
Symmetra PX 250/500

Environment:
All Product models, all serial numbers

Cause:
Time not updating on UPS when changed on NMC

Resolution:
Making changes on the NMC web interface will also make changes on the ups, but the NMC must first be configured for Read/Write in the user configuration settings on the UPS.  Once this is configured making changes on the NMC will update the display on UPS.

When changing NMC configuration to update Time using NTP, you need to pay attention to the update Interval.  It can be set from 1 to 8760 hours(1 year).  Make sure this is configured as needed.  If time is not immediately updating, click the UPDATE Now box and click apply.  You may need to refresh screen on UPS a couple times to see the change.


 

Issue:
How to edit User Password settings via system display

Product line:
Symmetra PX 250-500

Environment:
All Product models, all serial numbers

Cause:
How do I change User Password settings on Symmetra PX 250-500

Resolution:
Begin at the home screen of the UPS



Press the wrench key at the lower left of the screen
Select Configuration, then select User configuration



Enter the User password (apc by default)



Select Password settings
Change the password and select apply



The following video demonstrates how the manage user password settings on the Symmetra PX 250/500 Data Center 3 Phase UPS.

Issue:
How to Start your Symmetra PX 250/500 UPS
 
Product line:
Symmetra PX 250/500
 
Environment:
All Product models, all serial numbers

Resolution:
Begin by applying power to the UPS by Closing the Q1 Breaker (Located in System I/O Cabinet)



Once the display is completely powered up and the Home screen is displayed, press the wrench icon in the lower left of the screen



Then select the operation button
Select System Startup



Follow the on screen prompts for starting up the UPS.  As each option is performed it will highlight the next step.


Some options are automated and will be done for you.

The following video demonstrates this procedure:
 

Issue

• You wish to upgrade your Network Management Card's (NMC) firmware or have been instructed to.
• You have a device such as a Rack PDU, AV unit, or environmental monitoring unit with an embedded NMC that you wish to upgrade.
• You had a problem with a previous upgrade attempt and need the instructions in order to correct it.
• Your device came pre-loaded with the wrong application and you need to load the correct application.

Product Line

• Web/SNMP Card - AP9606
  Devices with an embedded Web/SNMP Card include (but are not limited to): Environmental Monitoring Unit 1 (AP9312TH).
   
• Network Management Card 1 - AP9617, AP9618, AP9619
  Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX), Environmental Monitoring Units (AP9320, AP9340, Netbotz 200).

• Network Management Card 2 - AP9630/30CH, AP9631/31CH, AP9635/35CH
  Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Rack Automatic Transfer Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).

Environment

• All serial numbers
• All firmware versions (unless otherwise noted)

Cause

Users may wish to upgrade their firmware to take advantage of enhancements, bug fixes, or new features. Also, sometimes a firmware upgrade can be interrupted or fail and these instructions can be followed to remedy the problem.

Typically, these upgrades do not require the device the Network Management Card is installed in to be powered down or cause unnecessary downtime.

Lastly, downgrades are not typically recommended but the manual methods can also be used to do those in certain circumstances.

Note: For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.X to v6.X.X, please review knowledge base FA167693 to understand several important considerations.


Resolution

When upgrading the firmware on your Network Management Card (NMC), you will need to determine which files pertain to your application. Begin by determining what model of NMC you have.
 

• AP9606 - Web SNMP Management Card
• AP9617, AP9618, AP9619 - Network Management Card
• AP9630, AP9631, AP9635 - Network Management Card 2
• AP9603, AP9605 - Token Ring Adapter, SNMP adapter - no updates available

These instructions can also be used in devices that have embedded (mini) versions of the above Network Management Cards.


If you are interested in upgrading multiple devices at a time, refer to knowledge base FA156117.
 
*If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions.
Next, determine which device you have the Web SNMP/Network Management Card installed in.

For example, if you have the Network Management Card installed in a UPS, you need to determine which UPS you have. APC offers several different UPS families. Some of these families include:

• Smart UPS
• Matrix
• Symmetra 1 phase (Symmetra, Symmetra Rackmount, Symmetra LX)
• Symmetra 3 phase (Symmetra PX)
• Symmetra PX 250/500kVA
• Silcon*

*Not supported on the NMC2 platform.

Select the correct UPS or device type. Next, go to the Firmware Upgrades - Network Management Card section on the software downloads page. A link to the software downloads page is below:

https://www.apc.com/tools/download/
For example, if you have a Smart UPS 750 (SUA750), then you will choose:

Network Management Card v3.X.X firmware executable for Smart UPS and Matrix w/AP9617/8/9 installed
or
Network Management Card v5.X.X firmware executable for Smart UPS w/AP9630/31 installed

Network Management Cards with the SKU of AP9617, AP9618, or AP9619 use firmware 3.X and Network Management Card 2 units with the SKU of AP9630, AP9631 use version 5.X or 6.X firmware. The correct firmware for each platform must be used and they are not interchangeable.
 

• Click on the download link on the right hand side of the page. Proceed through the menus and download the firmware executable. Once you have the firmware downloaded, then you can proceed with the upgrade.
  • Please note, AP9606 has been discontinued for some time and firmware for this device is located only on the APC public FTP site here. You will need to download the AOS file and then the appropriate application for your type of device.

There are different ways that you can upload the firmware for each device. Please choose a method that works best for you. 


Note: For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.X to v6.X.X, please review knowledge base FA167693 to understand several important considerations prior to beginning any of these steps.

 

• Universal Serial Bus (USB) 1.1 - Select Network Management Card 2 devices (Currently AP9631, AP9635, and Rack PDU 2G)
• Firmware executable - Network Management Card 1 and 2
• XMODEM - Web/SNMP Card, Network Management Card 1 and 2
• Manual (FTP prompt) - Web/SNMP Card, Network Management Card 1 and 2
• Manual - Secure CoPy (SCP) - Network Management Card 1 and 2

Universal Serial Bus (USB) 1.1 - Network Management Card 2*devices with USB


*If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.

 
Note: Some USB flash drives are not compatible with the NMC2 devices. Secondly, the flash drive's file system must be FAT, FAT16, or FAT32. (NTFS will not work).

1. Obtain the latest firmware files from apc.com and extract them to a folder. Please note, USB may not allow for a firmware downgrade. You must use a manual method to accomplish a downgrade.

2. Create a folder on your USB flash drive called apcfirm .

3. From the latest firmware files that you downloaded, add to the apcfirm folder the binary files for the firmware modules that you would like to upgrade. Some examples of the binary files for the three firmware modules follow:
 

Firmware Module	Binary File
APC Boot Monitor	apc_hw05_bootmon_108.bin
APC Operating System (AOS)	apc_hw05_aos_621.bin
Application Module	apc_hw05_sumx_621.bin
Language Pack*	sumx_620_frFrdeDeruRuitItesEs.lpk

 
4. Use a text editor such as Microsoft Notepad to create a file called upload.rcf. (Ensure that file extensions are visible so that your file does not get named upload.rcf.txt. In Windows, this option can be edited in Folder Options->View->Hide extensions for known file types within Control Panel. Make sure that option is unselected.) Add to the file a line for each firmware module that you want to upgrade as shown below (replace "XXX" with the version of firmware you will be upgrading to):
 
 
5. Add the upload.rcf file to the apcfirm folder on the flash drive.

6. Insert the flash drive into the USB port on the NMC2.

7. Press and release the pinhole Reset button on the NMC2 for the USB upgrade process to begin. (This will only reboot the management interface of the NMC2 and not reboot your device/load.) The NMC2 status LED, located on the RJ-45 Ethernet jack, will begin to blink amber during this procedure and rotate through a few color flashing patterns while transferring the different files.  Note: If you have an AP9631 or AP9635 removable NMC2 UPS SmartSlot card, you can also remove and re-insert the card into the UPS SmartSlot, effectively rebooting the NMC2 and beginning the USB upgrade process this way.

8. Wait for two to five minutes for the upgrade to complete. Remove the flash drive from the USB port and check your firmware version. On a Rack PDU specifically, the LCD display will show the firmware version for three seconds and then will resume normal operation, at which time you can also remove the flash drive.



Firmware executable - Network Management Card 1 and 2*
If you have a Windows computer, you can use the firmware executable to upgrade the firmware.

If you have any other type of computer, then you will need to manually upload each firmware file to the Web SNMP/Network Management Card. Go to the XMODEM or Manual sections below for additional instructions.

Note: For any firmware downgrades, which are not typically recommended, you will need to choose a new method. The Wizard will block any downgrades. Unfortunately, loading applications for different devices may also have encounter this block if AOS versions are not the same.


*If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.
 

1. Click on the firmware executable once the download is complete. The executable will proceed to unzip firmware files and extract them. You can specify the location where you want the firmware to download to.
2. Once the firmware has been saved, the executable will prompt you for the IP address of the Web SNMP/Network Management Card that you want to upgrade.
3. Once you enter the IP address, click enter.
4. You will be prompted for a username and password.
   • NMC1 - This must be the Administrator user account on NMC1. By default, the Administrator username and password is apc. Press enter.
   • NMC2 - This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.
5. If using the NMC1 executable, You will then be prompted to either 1) Continue with upgrade 2) Re-enter Parameters 3) Quit. Choose option 1 then enter. *In NMC1 Upgrade Utility v1.2 or higher, a username or password longer than 11 characters will be truncated. Thus, you will need to change the password to 11 characters or less or choose another firmware upgrade method. Reference the picture below on how to check your NMC Upgrade tool version.

 

6. If using the NMC2 firmware upgrade utility/wizard, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Upgrade Now.

 
 

7. The firmware executable will then begin the upgrade process. This process may take as long as 5-7 minutes to finish. Once finished, close the executable.
8. Verify that the firmware upgrade was successful.
   • NMC1 - Log into the web interface and go to Administration Tab->General->About menu. The updated firmware should be listed on this page. Alternatively, verify via Telnet, SSH, or local console connection on the main page after log in.
   • NMC2 - Log into the web interface and go to About->Network menu. The updated firmware should be listed on this page. Alternatively, verify via Telnet, SSH, or local console connection on the main page after log in.

XMODEM - Web/SNMP Card (AP9606)
The Local Control Console allows you to use TFTP, FTP, and XMODEM.

1. Use the Settings option to define the file name.

2. Select TFTP, FTP, or XMODEM from the menu and follow the onscreen instructions.


XMODEM - Network Management Card 1 (AP9617, AP9618, AP9619)

***For AP9617/18/19 cards that have AOS 1.2.0 firmware and below, you will need to first upgrade to AOS 2.0.2 before upgrading to the latest firmware. AOS 2.0.2 should be included as part of the firmware executable located on the firmware download page.***

1. Connect the Management Card to an available serial port on the host computer with the supplied cable (part number 940-0024).

2. If PowerChute is running, then stop that service.

3. Open a terminal session. Configure the terminal session to 2400bps, no parity, 8 data bits, 1 stop bit, and no flow control. If you are using HyperTerminal, select Call->Disconnect and then Call->Connect to apply the changes to the serial port. Please note that certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.

4. Press the <Enter> key several times. You should see a User Name prompt. If you do not see the prompt, make sure that you have the proper cable and that the communication settings are correct.

5. Enter the Administrator account User Name and Password. The default for both is apc. If you have changed the Administrator User Name and Password, use the new settings to log in. The main Control Console menu will appear.

6. Start an XMODEM transfer.

7. Select option 3 - System.

8. Select option 4 - Tools

9. Select option 6 - File Transfer.

10. Select option 1 - XMODEM.

11. Enter "YES" at the prompt to continue with the transfer.

12. Select the appropriate baud rate. The higher the baud rate, the faster the firmware upgrade.

13. You then need to change the terminal program's baud rate to match the one you selected in step 12. If you are using HyperTerminal select Call ->Disconnect and go to File->Properties->Configure and choose the correct speed. Accept the changes and then to reestablish the connection choose the Call menu->Connect to apply changes made to the serial port. Press <ENTER> to  continue.

14. From the terminal program's Transfer menu, select the appropriate firmware .bin firmware file to transfer via XMODEM-CRC. To do this within HyperTerminal, go to the Transfer Menu->Send File. On the dialog box that pops up, browse the computer for the appropriate firmware .bin file. Once you do that, ensure the selected protocol is XMODEM and then press Send to begin the file transfer. For AP9617/18/19 based devices, the AOS should be transferred first and then the procedure should be repeated for the application file.

15. After the XMODEM file transfer is complete, set the baud rate back to 2400 within the terminal program's settings. The Management Card will automatically reboot itself . (Please note that a reboot of the NMC does not affect the output of the device.)

 
XMODEM - Network Management Card 2 (AP9630, AP9631, AP9635)*


*If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.
If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review knowledge base article 167693 prior.

.
1. Select a serial port at the local computer and disable any service that uses the port.

2. Connect the provided serial configuration cable (APC part number 940-0299) to the selected 2.5mm Tip-Ring-Sleeve Console port on the Management Card itself. 

3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. Please note that certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.

4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the <enter> key repeatedly until the Boot Monitor prompt displays: BM> . Also, once you have entered Boot Monitor mode correctly, the Network Management Card's status LED will flicker amber in color. (BootMonitor mode is required on NMC2 for an XMODEM upgrade in any situation.)

5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.

6. From the terminal program’s menu, select XMODEM, then select the binary bootmonitor firmware file to transfer using XMODEM. After the XMODEM transfer is complete, the Boot Monitor prompt returns.

*If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the boot monitor module that is installed on the card is compatible with the firmware update. If there is no included bootmonitor file,  upgrade the AOS binary first.

7. To install the application module, repeat step 5 and step 6. In step 6, use the application module file name.

8. Type reset or press the Reset button to restart the Management Card.

If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis.If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps.

 
Manual (via FTP) - Web/SNMP Card (AP9606) & Network Management Card 1 and 2*
*If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.


***For AP9617/18/19 cards that have AOS 1.2.0 firmware and below, you will need to first upgrade to AOS 2.0.2 before upgrading to the latest firmware. AOS 2.0.2 should be included as part of the firmware executable located on the firmware download page.***

If you wish to downgrade from v6.0.X to v5.1.X firmware on NMC2 devices, please make sure you review knowledge base article 167693 prior.


1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled. 3. Open an FTP client session. 4. Log in.

• NMC1 - This must be the Administrator user account on NMC1. By default, the Administrator username and password is apc. Press enter.
• NMC2 - This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.

Typically, the password will appear on the screen as *** or not at all as you type.
 
8. Repeat Steps 3 - 8 again for the application module (sumx for Smart UPS/Matrix, sy for Symmetra, etc). In Step 6, substitute the sumx module file name, in place of the AOS module file name. Or the sy prefix for the Symmetra.
 
*To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.


Note: If using MacOSX, the full filepath of the destination folder will need to be included in the "put" command. An example command would read:

ftp> put /Users/Admin/Downloads/aosXXX.bin /aosXXX.bin

 
Manual (via Secure CoPy) - Network Management Card 1 and 2*
*If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.

If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review knowledge base article 167693 prior.


*For NMC1, SCP is supported and available as of AOS 2.0.0. If you have version 1.X.X, please upgrade to at least 2.X.X or the latest firmware version.
1. Identify and locate the firmware modules described in the preceding instructions for FTP.

2. Use an SCP command line to transfer the AOS firmware module to the Management Card. The following example uses xxx to represent the version number of the AOS module:
 

Issue:

Network Management Card Compatibility with the Symmetra PX 250/500kVA UPS
 

Product Line:

• Facility & Data Center 3 Phase UPS
  • Symmetra PX 250/500

 

• UPS Network Management Card 2
  • AP9635/35CH

Environment:

• All installation scenarios

Cause:

The AP9635/AP9635CH Network Management Card 2 (NMC2) is restricted for use with the Symmetra PX 250/500 UPS and other select UPS models. Additionally, before upgrading the firmware for the Management Card when installed in a, you must make sure that the firmware upgrade is compatible with the firmware level that is running on the UPS system (its MIM, PM, etc) . For example, as described in the chart below, a Management Card running v5.0.0 firmware cannot support a UPS with system firmware 4.1.x.x unless the Management Card is upgraded to the SYPX APP v5.0.1 firmware. To obtain the firmware upgrade files for the Management Card, you must contact Technical Support.


Alternatively, the UPS System firmware can be updated to support a Management Card with newer firmware.

Note: The UPS system firmware upgrade can only be performed by a Field Service Engineer.


Resolution:

Review the chart below to make sure the Management Card is running firmware that is compatible with the UPS. To view the UPS System firmware and NMC APP firmware versions from the UPS touchscreen display, press the Firmware Overview button in the System Information menu. The APP firmware version of the Management Card is also displayed in its Web interface, under the Administration->General->About menu.

 

Compatible Symmetra PX 250/500 UPS and Network Management Card firmware releases
 

UPS Release	Network Management Card Firmware APP/Version
3.x.2	SYPX/5.0.0
4.0.4	SYPX/5.0.1
4.11.5	SYPX/5.0.2 or 5.1.0
4.21.6	SYPX/5.1.2 or 5.1.3
4.24.8	SYPX/5.1.5
4.25.9	SYPX/5.1.6
4.27.10	SYPX/5.1.6 or 6.0.8
4.29.11	SYPX/5.1.6 or 6.0.8
4.36.12	SYPX/6.4.6
4.37.12	SYPX/6.5.0

 

Issue:
MSDS information for various battery manufacturers utilized in Symmetra PX2 and PX 250/500 UPS systems

Product:
Symmetra PX2, Symmetra 250-500

Environment:
All models/ All serial numbers

Resolution:
The rules regarding MSDSs changed in 2016 and it’s no longer sufficient just to post a link to the battery MSDS that we use.  When the rules changed, we began authoring Safety Data Sheets (new name for MSDSs) that would meet the new regulations.  These newly authored Safety Data Sheets (SDS) are located at the following web page.  

https://www.apc.com/us/en/who-we-are/sustainability/battery-safety/battery-compliance.jsp

You’ll note changes –
Safety Data Sheets are region specific.  There is a NAM format and an EU format.  

The intent is to direct all customers to this location when they have SDS or MSDS questions.

 

Issue:
How to Change Language, date format & temperature unit settings on the APC Symmetra™ PX 250/500 UPS.
 
Product line:
Symmetra PX 250-500
 
Environment:
All Product models, all serial numbers
 
Cause:
The display may be accidentally changed to an unwanted language.

Resolution:

 

Begin at the home screen of the UPS.  



Press the wrench key at the lower left of the screen.
Select Language settings



The following screen will have the available list of languages. Select you desired language.



Press the Finish to lock in change.

Issue:
Video: How to Configure network settings

Product line:
Symmetra PX 250-500

Environment:
All Product models, all serial numbers

Cause:
How do I Configure network settings  on my Symmetra PX 250-500 UPS

Resolution:
Begin at the home screen of the UPS
Press the wrench key at the lower left of the screen
Select Configuration then User configuration
Enter the user password (apc by default)
Select NMC settings
Select Configure NMC Settings on the card you would like to configure.
Ensure the ‘UPS configuration access’ is set to read or read/write for the card
Make desired changes and Select Apply to save changes.

See the following video tutorial:

Issue:
How to adjust Display settings            

Product line:
Symmetra PX 250/500

Environment:
All Product models, all serial numbers
 
Resolution:



How to adjust your display brightness, timeout, other display settings, or calibrate the touch screen, on your Symmetra PX 250-500 kVA UPS.
 
Begin at the home screen of the UPS.  



Press the wrench key at the lower left of the screen.
 
Select Configuration then User Configuration



Enter the User password (apc by default)



Select 'Display Settings'

Issue:
How to Manually operate the Battery Breaker on a Symmetra 250-500kW UPS
 
Product line:
Symmetra PX 250-500
 
Environment:
All Product models, all serial numbers
 
Cause:
In the event the battery breaker does not automatically close during the startup of the ups you may need to manually close it.

Resolution: 
When the Breaker is Off (open) the indicator on the right will be green.
Push the lever on the left down and ‘Pump’ it until the indicator turns ‘Yellow’ Indicating Charged.
Once Charged, press the green button to turn the breaker on. The indicator will turn Red indicating the breaker is on.
 
To turn off, just press the off button.

The following video demonstrates this procedure:

Issue

The user is unable to access their APC Network Management Card (NMC) products via HTTPS (SSL/TLS) secured web access.

There are two parts to this issue, both of which occur when the user has their Network Management Card product configured for SSL (HTTPS).

1.  Companies such as Microsoft, Mozilla, and Google are disabling SSLv3.0 in their browser products due to numerous security vulnerabilities that exist. One such vulnerability is POODLE (https://www.openssl.org/~bodo/ssl-poodle.pdf).  TLSv1.0, at a minimum, is the advised protocol.

 

2. TLS does not work on the current NMC products.  Therefore, the NMC will fall back to SSLv3.0 and as such, be vulnerable to POODLE.

Examples:
 

Browser error messages may include: ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION, ssl_error_no_cypher_overlap


Note: If you've received mozilla_pkix_error_inadequate_key_size, sec_error_invalid_key, or anything referring to invalid key size/length, please consider reviewing knowledge base article ID FA162031 as this may be due to a separate issue entirely or an additional issue.



Product Line
 

• Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619
  Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX), Environmental Monitoring Units (AP9320, AP9340, NBRK0201), AP9921X Battery Management System, ACFXXX Rack Air Removal Unit, PDPMXXX Modular Power Distribution, AP9361 Rack Access PX-HID, and ACRCXXX, ACRPXXX, ACRDXXX, ACSCXXX, RACSCXXX Cooling Units (except ACDA901, ACRC301H, ACRC301S).

 

• Network Management Card 2 (NMC2) - AP9630/30CH, AP9631/31CH, AP9635/35CH
  Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), G50 AV Units, Smart-UPS Online (SRT), and ACDA901, ACRC301H, ACRC301S Cooling Units, 

Environment

Any customer who uses any one of the products mentioned previously and:

• Configures their product for SSL (HTTPS).
• Uses a web browser version that does not allow for web access via SSLv3.0.

Note: HTTP users are not affected. Meaning, if you have not enabled HTTPS (SSL), web browsing will work normally.


Cause

Companies such as Microsoft, Mozilla, and Google are disabling SSLv3.0 in their browser products due to numerous security vulnerabilities that exist. One such example is POODLE (https://www.openssl.org/~bodo/ssl-poodle.pdf). TLSv1.0, at a minimum, is the advised protocol.

Current NMC products have an inability to properly utilize TLS extensions recently released in several modern browsers. With this inability, the NMC device is unable to connect to the browser via TLS. While future versions of the NMC1 devices will not update the underlying cryptology engine, NMC2 devices will be updated to work with current TLS specification and and operate properly with modern browsers.


Resolution

A customer can avoid this problem either by utilizing other access methods on the Network Management Card or they can modify their web browser to allow SSLv3.0 usage (at their own discretion). Other access methods for the Network Management Card are as follows:

• Local console
• Web (HTTP)
• Telnet/SSH
• SNMPv1/v3

Modifying a web browser to allow SSLv3.0 usage should be addressed by the user’s network security team or facility manager. Schneider Electric will not provide users with instructions on modifying web browser settings. Some users may be prohibited from enabling SSLv3.0 through their web browser.

Any of the following NMC1 products do not currently have any firm future firmware update plans to address this or any future vulnerabilities:

• AP9921X Battery Management System
• AP7750, AP7722, AP7701 Rack Automatic Transfer Switches
• AP9340, AP9320 Environmental Monitoring Units
• S20BLK A/V Power Conditioner & Battery Backup
• PDPMXXX Modular Power Distribution
• FM35XX Network Air, ACDA901, Stulz C7000

Details regarding firmware availability for Network Management Card 1 (NMC1) based products, providing TLS 1.0, are shown in the table below:

 

NMC1 (AP9617/18/19/mini-NMC1) Application Name	Product(s) Firmware Application is used with	AOS Version with TLS Fix	Available Now?
px2	Symmetra PX 48/96/100/160 kVA embedded UPS brain	AOS v3.9.0 and higher	Yes
rpdu	AP7XXX series Rack PDU (ex. AP7941)	AOS v3.9.0 and higher	Yes
acrc	ACRCXXXX InRow Chilled Water (except ACRC3XXX)	AOS v3.9.0 and higher	Yes (via your local APC Cooling Support team)
g2ats	AP7XXX Rack Automatic Transfer Switch models except AP7701, AP7722, AP7750	AOS v3.9.0 and higher	Yes
acrp	ACRC5XX, ACRP1XX, ACRP5XX, ACRD5XX InRow RC, RP, RD	AOS v3.9.0 and higher	Yes (via your local APC Cooling Support team)
acsc	ACSC1XX InRow SC	AOS v3.9.0 and higher	Yes (via your local APC Cooling Support team)
raru	ACFXXX Rack Air Removal Unit	AOS v3.9.0 and higher	No
acrptk	ACRD1XX, ACRD2XX InRow RD	AOS v3.9.0 and higher	Yes (via your local APC Cooling Support team)
nb200	NetBotz 200 Rack Monitor (NBRK0201)	AOS v3.9.0 and higher	.Yes
pxhid	AP9361 Rack Access PX-HID	AOS v3.9.0 and higher	Yes

Note: Certain browsers may also require setting changes to allow TLS 1.0 or TLS 1.0 fallback too, such as Firefox v37+. Schneider Electric will not provide step by step instructions for modfying web browser settings for liability reasons but if you're comfortable modifying settings at your own risk, security.tls.version.fallback-limit within Firefox will likely need to be changed from a default value of 3 (forcing TLS 1.2) to a value of 1 to allow fallback to TLS 1.0. This setting also sometimes resets itself between Firefox browser upgrades. Newer Chrome versions may require --ssl-version-fallback-min=tls1 to be appended to the program shortcut.


A fix to address this problem in the Network Management Card 2 (NMC2) and NMC2 enabled devices has been implemented. The release date will be determined on a product by product basis. See below for available updates for NMC2 firmware applications. These updates provide TLS 1.0, TLS 1.1 and TLS 1.2 functionality. 
 

NMC2 (AP9630/31/35/mini-NMC2) Application Name	Product(s) Firmware Application is used with	AOS Version with TLS Fix	Available Now?
sumx	1ph/3ph Smart-UPS, MGE Galaxy 3500, Matrix	AOS v6.4 and higher	Yes
sy	1ph Symmetra Power Array, Symmetra RM, Symmetra LX	AOS v6.4 and higher	Yes
rpdu2g	AP8XXX series Rack PDU 2G (ex. AP8941)	AOS v6.4 higher	Yes
sypx	Symmetra PX 250/500 kVA (w/AP9635 only)	AOS v6.3.2 and higher	Yes (via your local 3-phase technical support team)
sy3p	Symmetra PX 20/40/80 kVA Note: See knowledge base ID FA245145 for more compatibility details	AOS v6.3.2 and higher	Yes
acrc2g	ACRC3XXX	AOS v6.3.2 and higher	No, pending release tentatively for end of Q3 2015.
unflrle	HDCV45XXX, HDCV50XXX, T(D/U)(A/D/E/T/W)VXXX Uniflair LE	TBD	No, pending release tentatively for Q2 2016.
g300	Galaxy 300	AOS 6.4 and higher	Yes

 Can this problem be confused with other error messages generated by the Network Management Card?

Yes, a user may receive different error messages relating to SSL/TLS when configuring or accessing their Network Management Card device.  It is imperative that Schneider Electric and the user identify the exact error message that the user is receiving and confirm that it relates to this specific issue, related to SSLv3.0.

For example, similar symptoms could be experienced by the issue in knowledge base article ID FA162031 - Network Management Card 1 (NMC1) Information Bulletin: Effects of Microsoft Internet Explorer and other web browsers blocking key lengths less than 1024 bits​(blocking key lengths less than 1024 bits)


Note: If there are any questions, problems, or concerns related to the content of this article, please contact your local technical support team for further assistance.