Catalogue Number: 464


Colour: Black
Colour: Per UOM Std.
  • Black 1 PCE 1


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Product brand
[In] rated current
7.5 A
[Ue] rated operational voltage
230 V 50/60 Hz conforming to EN 60309-2
Voltage colour
body: black
Plug, socket, control station shape
6 h
REACh Regulation
Free of Substances of Very High Concern above the threshold
EU RoHS Directive
Mercury free
RoHS exemption information
China RoHS Regulation
Product out of China RoHS scope. Substance declaration for your information

Documents & downloads

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  • Installation Instruction

  • Product Environmental

  • Specifications

  • Certificates (MSDS)

Frequently Asked Questions

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Is the socket available for the Clipsal appliance plugs 464 & 465?

No, we don't have an offer for the socket

How do I purchase the Hospitality Cards for a PDL626N?

Levco are the suppliers of Hospitality cards +64 9 444 0161

The card is not supplied in the PDL626N pack.

What is the part number for the ProWORX 484 Programming Software?

The part number for the ProWorx 484 Programming Software is 771SPU6600E4DEV (ProWorx 484 Online & Offline Programming).
*** For price and availability send an email to Service.Sales@Schneider-Electric.com ***

Legacy KB System (APS) Data: RESL212362 V1.0, Originally authored by RoAl on 08/26/2013, Last Edited by RoAl on 08/26/2013
Related ranges: ProWORX

What is the cable pin out from a P180 to a 484 controller?

The cable pin out for a AS-W180-008 is:


What is the replacement for ATV31H055M2 VSD?

 The replacement for ATV31H055M2 is  ATV312H055M2

variable speed drive ATV312 - 0.55kW - 1.4kVA - 46W - 200..240 V- 1-phase supply

For more information see;=https://www.schneider-electric.com.au/en/search/ATV312H055M2?category=product

What is the power factor of the Altivar ATV18 unit?

Issue: What is the power factor of the Altivar ATV18 unit?
Product Line: ATV18
Environment: All
Cause: N/A
Resolution: The displacement power factor is 96%.


What is the difference between the Quantum 140DAO84010 and 140DAO84210 modules?

They are both Quantum AC output modules. The difference is the voltage and grouping.
140DAO84010.....24-115 VAC, 16 isolated channels.
140DAO84210.....100-230 VAC, 4x4 grouped channels.

Does the Matrix-UPS charge the batteries in Bypass mode?

The Matrix-UPS does not charge its batteries in bypass mode. It is imperative to get the unit back to an online mode in order to achieve optimal functionality and keep the batteries from discharging over time. Should the Matrix need to be in bypass the battery packs should be disconnected from the Electronics Unit.

What is the part for the TALplus trunking joining kit and blank end kit for the trunking PL50150?

 The part number for the joining kit is PL50ACC and for the blank end it is PL150BEK.

This information can be found on page 474 of the Trade Product Guide.

For further information please visit 

Does the Altistart ATS46 unit have kilowatt hour capability?

Issue: Does the Altistart ATS46 unit have kilowatt hour capability?
Product Line: ATS46
Environment: All
Cause: N/A
Resolution: No. Will probably need to use a power meter.


What is the maximum number of registers the SyMax Model 400 processors can use for addressing?

The SyMax Model 400 processor, which includes model types SCP401, 423, 424 and 444, contains 4000 on-board registers. This is the maximum number it is capable of addressing.

What is the part number of the nail plate to suit 414, double surface socket?

414NP-TR is the nail plate for redesigned 414 Series surface sockets.
For further information, please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=414NP


Timeout behavior of 140 DDO 364 00

Goals and Symptoms

The purpose of this resolution is to inform the user about an unexpected Timeout behavior of the Quantum Output module 140 DDO 364 00.

Facts and Changes

Quantum Output modules default in case of Timeout of communication to a PLC in general is Set to Zero.
Due to an incorrect default parameter of the 140 DDO 364 00, the Timeout behavior is Hold Last Value.

Affected Concept versions: Concept 2.2
Concept 2.5SR1
Concept 2.5SR2
Concept 2.6SR1

To change the Timeout behavior, the user has to open the Module Parameter screen and has to leave it by the OK button. To leave it by the Cancel button will not change the Timeout behavior.

Causes and Fixes

The Timeout default will be corrected with Concept 2.6SR2

Legacy KB System (APS) Data: RESL161741 V1.0, Originally authored by on , Last Edited by on
Related ranges: Concept

What is the Schneider recommended part number for an output filter for a 60 horsepower, 460 volts motor?

,What is the Schneider recommended part number for an output filter for a 60 horsepower 460 volts motor?

Product Line:

60 HP/ 460 volts output filters

1 - Product Selection & Services


What is the maximum motor cable length for an ATV312?

What is the maximum cable distance from an ATV312 drive to the motor?

Product line:
ATV312, Altivar 312, ATV320, Altivar 320

All models


The ATV312 shows that an output filter or choke is required for any cable distance between the drive and motor exceeding 164 feet (50 meters).  Above 164 feet, there is a change with shielded vs non-shielded.

Shielded cables
From 164 feet to 330 feet (100 meters) you can use the LR filter cell or a motor choke.

Unshielded cables
From 164 feet to 660 feet (200 meters) you can use the LR filter cell or a motor choke.

VJD V4.4 : how to optimize an application ?

Goals and Symptoms

Procedure to optimize a VJD V4.4 application :

  • Running the same application for Vijeo-Designer 4.4 requires about 800 KB more DRAM memory than 4.3 on XBTGT1000 and all XBTG Series targets.
    This could be a problem for customers using XBTG in 4.4 because the runtime could crash with a Memory Allocation Error at some point.
    XBTGT2000 Series targets and up should not experience this problem because their DRAM memory is at least twice the size of that on XBTG Series targets.

    R&D is currently working to have the memory requirement for running 4.4 reduced to what was needed for 4.3.
    The fix should be available in the next patch release (Vijeo-Designer 4.4 patch A).

    However, before the fix is available, a short-term solution for customers wanting to upgrade to 4.4 is required.

    The procedure for doing this is as follows :

Causes and Fixes

See attached file : procedure to optimize a VJD V4.4 application.


(Removed File URL: 179071_C53E/optimisation_appli_V4.4_eng.doc)(Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/f01c527ac170cab9c12571b60032864b/fl_block_5/0.13D6?OpenElement&FieldElemFormat=gif)

Legacy KB System (APS) Data: RESL179071 V1.0, Originally authored by on , Last Edited by on
Related ranges: Vijeo Designer

Why can't I see my descriptors after importing a Taylor 484 program using ProWORX 32?

When importing a Taylor 484 program using ProWORX 32, the descriptors do not get imported. In order to get the descriptors into the new ProWORX 32 Project, you need to export them as a Taylor ASCII file using the Taylor 484 Utility and then import them into ProWORX 32 using the "Import Documentation" function.

Note: Proworx software is obsolete and upgrading the hardware and the software to Unity Pro and either the M340, M580, or Unity Momentum, for more information contact your local distributor or Schneider Electric Sales office.

What is the part number for an International appliance plug?

465 is an International Three Pin Appliance Coupler (plug) with keyway, 250V, 7.5A a.c., for conditions not exceeding 120ºC (suitable for 1mm², 3 core, ordinary duty flexible cord). Also tested to BS4491.

For further information, please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=465


What is the part number for 50 X 150 TALplus / Moduline duct?

The part number for 50 X 150 duct is PL50150D*


*=Colour code

For further information see page 433, 434 Of the Trade Product Edition 93

or page 474 of Edition 92

or visit https://updates.clipsal.com/ClipsalOnline/Files/Brochures/CMS0005.pdf

Can the current sensors in a Masterpact NW or NT breaker be replaced?

Is it possible to change the current sensors inside of the Masterpact NT or NW breakers?

Product Line:
Circuit Breakers

Masterpact NW NT

No, the current sensors or CT's are embedded inside the sealed case and not replaceable. 


Does PL7 version 4.4 come with the USB companion Driver?

Yes, the USB companion driver is bundled with the software.

Legacy KB System (APS) Data: RESL168244 V1.0, Originally authored by on , Last Edited by on
Related ranges: PL7

What is the power rating differences between the 8660 Alphapak and the 8660 SSRVS style starters?

Issue: What is the power rating differences between the 8660 Alphapak and the 8660 SSRVS style starters?
Product Line: 8660 AlphaPak starters
Environment: All
The currect rating abbreviations were:
Alphapak`s SSRVS`s
MD (16 amps) MG (120 amps)
ME (32 amps) MH (200 amps)
MF (64 amps) MJ (320 amps)
MG (128 amps) MK (500 amps)
MM (750 amps).

They voltage codes were:
Alphapak`s SSRVS`s
23 (208 / 230 volts) 11 (200 volts)
46 (380 / 460 volts) 22 (230 /460 volts)
57 (500 / 575 volts) 33 (500 / 575 volts).  NOTE The 8660 AlphaPak SSRVS are obsolete.  Parts, Service, or Support are no longer available.


Do you have a weather proof junction box available 100mm X 100mm?

Yes, we do have a weatherproof junction box. The part number that best meets this description  would be the 56JB1 then dash colour code.

Some of the key faetures are:
  • Surface mount
  • 1 gang
  • Dimension: 91 mm Height x 101 mm Width x 101 mm Depth
  • Screw on fastening
  • Screwed cover attachment
  • IP66 international protection rating
For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=56JB1

How do I get into the register editor, to make changes to a register value, in the ProWorx 484 software?

Follow the procedure below for changing a register value in the ProWorx 484 software.....
1 - Hit <F1> or <D> key.
2 - Hit <Alt-D> on keyboard (this opens the Holding Register Data Entry window).
3 - Type in register address and hit the <Enter> key.
4 - Make changes to the register value and save changes.

What are the part numbers for the 984 Programmable Controllers designed to provide a 484 User an upgraded controller without replacing their 500 Series I/O?

The replacement part numbers are PC-0984-351 and PC-0984-455.

What input supply changes are necessary to feed a 208v Symmetra LX 240 VAC?

Symmetra LX can automatically adjust to input voltage between 200 and 240 volts. No change to the system is required to accommodate these voltages.  However, it is best practice to set the output voltage and frequency to match the input voltage and frequency.  This will help avoid problems with bypass operation of the UPS.  These changes can be made via the front display or the network management card.

Where is the Unit ID located in MBP_MSTR function block?

MBP_MSTR Unit ID location
MBP_MSTR function required location of the Unit ID value.
Product Line
Quantum , Momentum PLC
The MBP_MSTR function requires that the Unit ID location be in low byte of 5th word of control block.The Unit ID would refer to the unit's Modbus address.

Are there spare parts for the control power transformer on the ATS46?

Spare parts for the ATS46.

Product Line:

All models and serial numbers


Schneider Electric does not provide the control transformers as a spare part for the ATS46 soft start.
Would suggest to replace with a ATS48 soft start

Does the 413/15 come with a back plate?

No it doesn't come with a back plate. You will need a 413NP.

Some of the key features are:
  • For the use of cable ties for cable clamping
  • Not suitable for 414/4P
  • For 410, 413 and 414 products
  • AS3100, AS/NZS3112, AS3109 Certified
For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=413NP

How to transfer a Vijeo designer project from a PC with the OS Win 7 (64 bits) to a target type Magelis XBTGT1000 serie using XBTZG925 cable?

Goals and Symptoms

How to transfer a Vijeo designer project from a PC with the OS Win 7 (64 bits) to a target type Magelis XBTGT1000 serie using XBTZG925 cable?

Facts and Changes

When using Vijeo Designer V6.1 installed on a PC with the OS Windows 7 (64 bit) and a XBTGT1100 terminal : the problem is that we cannot install the XBTZG925 cable driver.

Causes and Fixes

This is a limitation. There is only a Win XP XBTZG925 cable driver.

The reason is that Marketing decided that the target type XBTGT1000 serie End Of Commercialization and End Of Service will be in end of 2012.
The solutions are:
1/ either edit the Vijeo designer project on a PC with Win XP Pro,
2/ either replace the XBTGT1000 serie by a terminal type XBTGT1005 serie,
3/ or replace the XBTGT1000 serie by a terminal type XBTGTO
Note that solutions 2/ & 3/ with new terminals are less expansive and higher quality.


Legacy KB System (APS) Data: RESL209008 V1.0, Originally authored by DaBr on 09/05/2012, Last Edited by DaBr on 09/05/2012
Related ranges: Magelis XBT GT

What are some major differences between M-flex, E-flex, S-Flex and Field Drives?

What are some major differences between M-flex, E-flex, S-Flex and Field Drives?

Product Line:
EFlex, MFlex and Field Irrigation

All models


E-Flex AC drives are packaged, adjustable speed drive solutions for commercial and industrial pump and fan applications.  It offers a full range of E-Flex drives to meet specific indoor and outdoor applications
Type 1 enclosure for indoor, non-dusty environments
Type 12K enclosure for indoor, dusty/wet environments
Type 3R enclosure for outdoor, rain or shine environments
Available Ratings
1 - 100 HP variable torque 460 VAC, three-phase input
1 - 50 HP variable torque 208/230 VAC, three-phase input (10° to 50°C ambient temperatures)
The S-Flex 212 enclosed drive provides the right features for HVAC pump fan applications.
Available in a NEMA Type 1 enclosure only.
Available Ratings
460 Vac Three Phase / 1 - 100 HP
208/230 Vac Three Phase / 1 - 40 HP
The M-Flex™ enclosed drive featuring either the Altivar® 61 or Altivar 71 drives within a Type 1 general purpose or Type 12/12K drip/dust proof enclosure in integrated or barriered designs.  M-Flex enclosed drive controllers are low voltage products available in the following ratings:
Altivar® 71 power converter
1 to 450 hp, 460 V
1 to 40 hp, 208/230 V
Variable torque (Light duty, 110% current limit)
Altivar 61 power converter
1 to 500 hp, 460 V
1 to 50 hp, 208/230 V
The Field Drive package is a sealed Type 3R enclosure package that completely isolates all the critical internal electronic components from the outdoor elements. 
Oil & Gas
Constant torque (Heavy duty, 150% current limit)
Altivar® 71 power converter
1 to 600 hp, 460 V
1 to 100 hp, 230 V
Variable torque (Standard duty, 110% current limit)
Altivar 61 power converter
1 to 700 hp, 460 V
1 to 125 hp, 230 V Available Ratings
1 to 600 hp, 460 V 

What is the recommended maximum torque for the screws on the TSX Momentum 170XTS00100 connector?

The recommended maximum torque for the screws on the TSX Momentum 170XTS00100 connector is 4.4 in/lb (0.5 Nm)

Legacy KB System (APS) Data: RESL212137 V1.0, Originally authored by RoAl on 07/24/2013, Last Edited by RoAl on 07/24/2013
Related ranges: Modicon Momentum

What are the minimum and maximum cable specifications for Remote I/O ( RIO )?

Maximum drop length is 164 feet.
Minimum drop length is 8.5 feet.
Maximum trunk length is 8400 feet using RG11 and 4600 feet using RG6.
Maximum overall attenuation for the network is 35 db.
Minimum distance between taps is 8.5 feet.
Minimum distance between the RIO head and the self terminating "F" adapter is 18 inches.
Minimum distance between the self terminating "F" adapter and splitter 8.5 feet.

What is the explanation of the Parameter FLC1 in TeSys T.

FLC1 is the parameter to enter the Motor nominal current in TeSys T. In this parameter, the Motor nominal current is entered as a percentage of the rated value of the TeSys T. 

For TeSys T of range 8Amps (LTMR08) and a motor of 2 Amps nominal current, you have to set the FLC1 value to 25% because the Motor nominal current is 25% of the full load current of TeSys T Module (LTMR08).
This means that the current in register 466 (value of current in percent) take the value of 100% when you reach 25% of the current of the TeSys T Module rated current value.

Which Windows operating systems are compatible with the new MBX v8.1 driver suite.

The new MBX v8.1 driver suite is compatible with the following Windows operating systems:
MBX Component MBX Driver Virtual MBX Driver MBX Gateway Driver Ethernet MBX Driver
Windows 8 (32 bits)          x           x              x             x
Windows 8 (64 bits)          x           *              x             x
Windows 7 (32 bits)          x            x              x             x
Windows 7 (64 bits)          x           *              x             x
Windows Vista (32 bits)          x            x              x             x
Windows Vista (64 bits)          x            *              x             x
Windows XP (32 bits)          x            x              x             x
Windows XP (64 bits)          x            *              x             x
Windows Server 2012 (32 bits)          x            x              x             x
Windows Server 2012 (64 bits)          x            *              x             x
Windows Server 2008 (32 bits)          x            x              x             x
Windows Server 2008 (64 bits)          x            *              x             x
Windows Server 2003 (32 bits)          x            x              x             x
Windows Server 2003 (64 bits)          x            *              x             x

* 64-bit Windows operating systems do not support Virtual MBX Driver technology. However, Cyberlogic has provided support for the operation of the Virtual MBX Driver in 64-bit operating systems using 32-bit Windows XP under Virtual PCs, if enabled by the 64-bit operating system.


What is the maximum motor lead length you can run the ATV320 drive without a load reactor?

What is the max cable length you can run the ATV320 drive without a load reactor?

Product Line:
Altivar 320


Motor cable length distance without a load reactor. 

The ATV320 drive can run up to 164 feet without load reactor.  
You can go up to 328 feet with shielded cable or up to 656 feet with an unshielded cable.
See the table in the attachment.

What is the part number for the DC choke for an ATV61HC22N4?

What is the part number for the DC choke for an ATV61HC22N4?

Product Line:
ATV61, ATV71

All serial numbers for ATV61 and ATV71 90Kw/125 HP and greater at 460 volts

Replacement DC chokes

The part number for the DC choke for VFDS 90kW125 HP @ 460 volts and higher is VW3A4521, however, the DC choke is only available for purchase by Schneider Services.

Why are my EGX300 web pages missing?

When trying to open EGX300 web page using IP address, it'll display error "HTTP 404 page not found" after entering correct username and password

Product Line

HTTP server/Web pages

This issue possibly happens when file system (Memory) is corrupted

Steps to troubleshoot and verify if file system is corrupted:

1) Login to EGX300 using FTP. In Windows you can do that by opening a windows browser and type:
ftp://[EGX 300 IP address] and enter username and password.
You'll notice all files/folders are gone. FTP is empty.

2) Open a web browser and access EGX300 using it's IP address.
after entering correct username and password, it'll display error "HTTP 404 page not found" 
Modify your address to the following:
[EGX300 IP Address]/index.shtml

You'll be able to see a corrupted EGX300 web pages, like the image below:

Click on "Diagnostics" tab and scroll down to "File System" section

You'll notice Total space and free space = 0 KBytes

That confirms that memory is corrupted. In this case, Gateway will need to be RMA'ed

If File System space is not showing as 0 KBytes, follow normal procedure for EGX300 firmware upgrade to upload a new copy of disk image to the gateway
Firmware upgrade process can be found in FA212757
Latest EGX300 firmware version can be found in FA242399

NetBotz version 1 and 2 Appliances - MAC Address Ranges


NetBotz version 1 and 2 Appliances - MAC Address Ranges

Product Line:



NetBotz version 1 and 2


Mac address ranges.

  • 300
  • 300B
  • 303
  • 310
  • 320
  • 400
  • 420
  • 500 All NetBotz version 1 and 2 monitoring appliances have MAC addresses starting with: 00:02:D3:xx:xx:xx.

    NOTE: NetBotz Central servers have different MAC addresses and they vary depending on the model of NetBotz Central.

Cannot connect to Sepam with SFT2841 V16.4 and I have other Schneider Electric software using the Modbus Driver

Cannot connect to Sepam with the SFT2841 software

Product Line
Sepam series 20
Sepam series 40
Sepam series 80

SFT2841 software
Windows 10
Windows 7

With the SFT2841 software version V16.4, a certain version of the Schneider Electric Modbus Driver is included with the installation package. If it is necessary to troubleshoot the Modbus Driver installation, some additional work may be required.

An issue may arise in some cases because there are other software applications developed by Schneider Electric that use the same Modbus Driver component as the SFT2841 software, and in some cases they may use different versions of this component compared to SFT2841.

Please refer to FA279049 for initial steps to troubleshoot the connection to the Sepam unit

If your installation of the Sepam SFT2841 software V16.4 has completed without any error messages, but you still have problems connecting to your Sepam relay, you can try the following procedure.
  1. Access Windows Control Panel > Programs and Features > locate the DriverManager X64 and Modbus Driver X64   
  2. Un-install the SFT2841 software
  3. Manually un-install the DriverManager X64 and Modbus Driver X64 identified in Step 1
  4. Reboot your computer/laptop
  5. Run the SFT2841 V16.4 installer again.  Alternatively, you can also use the BOX link below to download the Schneider Modbus Driver suite, which is current as of December 2018.
    • https://schneider-electric.box.com/s/xt2cb9cxjx3ju8aoau45atbjtk6unqvu
    • After a successful installation, one should see that the Modbus Driver has been installed again, and this version should be compatible with SFT2841
    • Internet access maybe needed for the DriverManager X64 to be updated to the computer/labtop
  6. With your PC connected to the Internet, update the Sepam Serial Port driver through Windows, as shown in the image below.  Be sure that you wait until Windows has finished updating your Sepam Serial Port driver.
  7. One should now be able to connect to your Sepam device.
Please be aware that other Schneider Electric software that uses this Modbus Driver may not work after following this procedure. The standard practice for Schneider is to ensure compatibility of the latest Modbus Driver version with all current software platforms.  So, normally a new version of both SFT2841 and your other Schneider program (e.g., PLC programming software) should be released later with a Modbus Driver version that is compatible.

Please contact the Sepam Technical Support if you are still having problems connecting to your relay.
For the latest version of SFT2841 please refer to FA180051.

Why is my UPS emitting a single beep every few mins?


In isolated instances, APC customers have observed a single beep being randomly emitted from their UPS products.

Product Line:

Back-UPS and Back-UPS PRO




In the majority of these cases, it was determined the UPS had transfered to the On Battery State (powering the load from internal batteries) momentarily and returned to the Online State (utility power) before the Onbattery notification (4 beeps every 30 seconds) could be completed.


The purpose of the Onbattery notification is to inform the customer when the UPS has sensed a power anomoly and has begun to power the connected equipment from it's internal batteries.

If a customer observes their UPS switching to the On Battery State frequently, an adjustment to the UPS thresholds for transfer may be required. Customers may reference the steps for adjustment of the UPS in their product's user manual.

Note: In one customer's case, we had observed the UPS emitting a single beep, once every 5 mins exactly. Upon removing the internal battery and reconnecting it, the beeping stopped. Upon testing, the issue was unable to be reproduced.


GPS:Arbiter Time Synchronization Format

Goals and Symptoms


This article explains the GPS:Arbiter time synchronization format. Any GPS receiver may be used as a time synchronization source as long as the receiver outputs the ASCII time string every second and has On Time Mark (OTM).


Facts and Changes




Time Synchronization

Quality Bit

Causes and Fixes

During normal operation of a GPS time synching system, time signals are sent out once per second as an ASCII string containing the time. The ASCII time string for GPS:ARBITER and GPS:TRUETIME/DATUM is as follows:


Response: <SOH>ddd:hh:mm:ssQ<CR><LF>


Format: <SOH> Hex 01 The start bit of the <SOH> character is transmitted on time.

Q Time quality indicator. May be represented by:

space Locked, maximum accuracy

. (ASCII 46) Error < 1 microsecond

* (ASCII 42) Error < 10 microseconds

# (ASCII 35) Error < 100 microseconds

? (ASCII 63) Error > 100 microseconds

More Information

Refer to the 'Arbiter MODEL 1092A/B/C MODEL 1093A/B/C SATELLITE-CONTROLLED CLOCK OPERATION MANUAL' (https://www.arbiter.com/ftp/manuals/1092_93_manual.pdf)


Original article#10946

Legacy KB System (APS) Data: RESL182942 V1.0, Originally authored by DaMi on 03/20/2007, Last Edited by DaMi on 03/20/2007
Related ranges: Other protocols

Why is PowerChute not shutting down my Windows system if I leave it at the system logon screen?

Why is PowerChute not shutting down my Windows system if I leave it at the system logon screen?

Product Line:
PowerChute Business Edition
PowerChute Network Shutdown

Windows Server 2003, Windows XP Professional x64 Edition, or Windows 2000 SP3 or late

If you leave the system at the Windows logon screen (user ID & password entry screen), neither PowerChute Business Edition nor PowerChute Network Shutdown can shutdown Windows during power failure or scheduled shutdown. It is a Windows' specification.

Under normal circumstance, you get the logon screen after CTRL+ALT+DEL and do not key in any data for about 30 seconds, the system will bring back the CTRL+ALT+DEL screen.


Do not enable the "Disable CTRL+ALT+DEL requirement for logon" option found in the Security option of Local Security settings tools in Administrative tools. Do not leave your system with the logon screen.
If you are running Windows XP Professional x64 Edition and it is not joined to a domain, follow the steps below to enable the CTRL+ALT+DEL screen.
Start gpedit.msc from the command prompt.
Select Local Computer Policy > Computer Configuration > Administrative Template> Logon
Enable the "Always use classic logon" option

Does Schneider Electric offer a drive for 480 vac three phase motor with a 480 vac single phase input voltage?

Customer needs a drive for a 460 VAC 50 HP motor, 460 V with single phase power. 

Product Line:
Altivar drives


Customer's site only has 480 V single phase line voltage available.

The ATV320 and ATV630 product lines have models that are rated for 480V single phase supply.
See the attached Annex files for details.

Contact the local Drives Product Application Engineer (PAE) or Sales office for approvals of other VFDs for use with 480V single phase supply.

The Annex is the only approved document, so all previous documentation including Pricing Guides, Errata sheets and the letters from Product Management are superseded by these documents and all inquiries regarding this type of application need to be referred to the appropriate published document.

For any 480 V single phase applications outside of the approved ATV320 models, consider contacting Bonitron (https://www.bonitron.com/drive-schneider.html) for possible solutions such as supplying DC voltage direct to the VFD DC bus.  The ATV630 does not have terminal access to the DC bus.

IP protection and gas

Goals and Symptoms

Need to know if the power part with IP54 degree of protection (where is placed the heatsink), of Altivar 71 and 31 is proof (resistant) against the following chimical compound: NPK 8/24/24 - PK 9x36 - UREA 46% N - H8 N2 O4S - PK 14x24 - PK 20x20 - Mg SO4 7 H2O - KC1 60% K2O - K2 SO4 50% K2O - (NH4) 2 HPO4 - NH4 H2 PO4 - Ca (H2 PO4) 2 and "ammonium nitrate" with a percetage of nitrogen. I apologize for the "strange" question but I kindly ask you help for to give an answer to our customer. Please take care of this request ASAP because is very urgent (our PAE should give an answer for tomorrow).

Facts and Changes


Causes and Fixes

Attached is a document with the protection again gas for our drive. The standard IEC721-3-3 is taken as a reference.

How is MTBF (Mean Time Between Failures) Calculated?

Goals and Symptoms:

How is MTBF (Mean Time Between Failures) Calculated?

Causes and Fixes:

How is MTBF (Mean Time Between Failures) Calculated?

1. Computed following RDF2000 Reliability model (UTE C 80-810 standard) - EQUIPMENT ambient temperature at 30deg C (86deg F), 60deg C (140deg F) and 85deg C (185deg F)
  • 2. Continuous operation profile: 100% operation rate per year (365d / year, 24h / day) - 12 power on/off per year (1 per month) - No stocking days
  • 3. Intermittent operation profile: 46% operation rate per year (335d / year 12h /day) - 335 power on/off per year (1 per operating day) 30 stocking days
  • 4. MTBF are given in hours

Material Safety Data Sheets (MSDS) or Safety data Sheets (SDS) for Batteries Used in APC UPS Systems


I require the Material Safety Data Sheet (MSDS) or Safety Data Sheet (SDS)  for various APC UPS products.

Product Line:





The majority of batteries used in APC by Schneider Electric Uninterruptible Power Supply (UPS) systems and Replacement Battery Cartridges (RBCs) are contained within cartridges and are sealed, non-spillable, maintenance-free lead acid batteries. The batteries are amanufactured article consisting of a plastic, sealed case, terminals and flame arrestor vent caps. Case color varies. The electrolyte is contained within the case and consists of the electrolyte held captive in an adsorbed glass mat (AGM) or gel matrix. There is no “free” electrolyte to leak out of the case. Under normal use and handling, there is no contact with the internal components of the battery or the chemical hazards. Under normal use and handling, these products do not emit regulated or hazardous substances. The design life of a sealed lead acid battery is 3-5 years depending on environmental factors. Using the batteries past the end of it’s design life can result in electrolyte leakage.  

In a few cases, Replacement Battery Cartridges (RBCs) containing High Power Lithium Ion Cell, Phosphate-Based are also used. These batteries are used stricitly in select models found in the Back-UPS Connect family.



Updated Safety Data Sheets for batteries used in all APC products can be found on our Battery Compliance page.

Why is the software not running a Runtime Calibration when using a Share-UPS or Interface Expander card?


My PowerChute software not running a Runtime Calibration when using a Share-UPS or Interface Expander card. If using PowerNet Manager to initiate calibration, the Runtime Calibration icon will appear for approximately 5 seconds and return to an Online condition. If you are initiating a calibration from PowerChute plus or PowerChute Business Edition, you will receive the message "Runtime calibration cancelled by user."

Product Lines

• Share UPS - AP9207
• SmartSlot Interface Expander - AP9607/AP9607CB
• UPS Models that support these two accessories


All serial numbers, all firmware versions


When using a SmartSlot Interface Expander or Share-UPS with a Smart-UPS or Matrix-UPS, all Runtime Calibration commands will immediately be cancelled.


This precaution exists so the attached servers do not shut down once the ups reaches a low battery condition.

Proper Formats for Phone Numbers When Using Send Wireless SMS Message Alert Action from Netbotz appliance.


Proper Formats for Phone Numbers When Using Send Wireless SMS Message Alert Action from Netbotz appliance.

Product Line:



NetBotz version 2 using sms.


When using the Send SMS Message alert action, the GSM phone number of an alert recipient can be entered in the local format or in international format.


Example of local format when a NetBotz appliance is configured to send SMS to a GSM phone number within U.S.:


Where 512 is a U.S. area code.

Example of international format when a NetBotz appliance in U.S. is configured to send SMS to a GSM phone number in Australia:


Where 61 is the Australia country code, 414 is an area code, and + sign must be used to indicate that it is in international format.

PME 7.2.x/8.x: Logging into Web Applications as a 'Visitor' results in a HTTP Error 404.0 - Not Found

When I launch Web Applications, and select 'Log in as Visitor', I see an 'HTTP Error 404.0 -Not Found' error and am unable to log into Web Applications:

Product Line:
Power Monitoring Expert 7.2.x, 8.x

IIS is not configured correctly.

  • Ensure that the HTTP Redirection feature is installed for IIS.
  1. On the task bar, click Server Manager.
  2. In Server Manager, click the Manage menu, and then click Add Roles and Features.
  3. In the Add Roles and Features wizard, click Next. Select the installation type and click Next. Select the destination server and click Next.
  4. On the Server Roles page, expand Web Server (IIS), expand Web Server, expand Common HTTP Features, and then select HTTP Redirection. Click Next.
  5. On the Select features page, click Next.
  6. On the Confirm installation selections page, click Install.
  7. On the Results page, click Close.
  • Add the following entry to the Web.config file for Application Framework (example Web.config location: "C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\Applications\ApplicationFramework\Web.config"):

   <modules runAllManagedModulesForAllRequests="true"></modules>

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