adaptor bayonet cap

BC LAMPHOLDER ADAPTOR BAYONET CAP

Catalogue Number: 466
adaptor bayonet cap
Colour: White Electric
Colour: Per UOM Std.
  • White Electric 1 PCE 1

Specifications

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Product brand
Clipsal
Product or component type
BC lamp holder adaptor
Colour tint
white electric
REACh Regulation
Free of Substances of Very High Concern above the threshold
EU RoHS Directive
Compliant
Mercury free
Yes
RoHS exemption information
Yes
China RoHS Regulation
Product out of China RoHS scope. Substance declaration for your information

Documents & downloads

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  • Certificates (MSDS)

Frequently Asked Questions

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What is the explanation of the Parameter FLC1 in TeSys T.

FLC1 is the parameter to enter the Motor nominal current in TeSys T. In this parameter, the Motor nominal current is entered as a percentage of the rated value of the TeSys T. 

Example:
 
For TeSys T of range 8Amps (LTMR08) and a motor of 2 Amps nominal current, you have to set the FLC1 value to 25% because the Motor nominal current is 25% of the full load current of TeSys T Module (LTMR08).
 
This means that the current in register 466 (value of current in percent) take the value of 100% when you reach 25% of the current of the TeSys T Module rated current value.

Why is my Conext CL showing an alarm code: 4661 & 4662 ( PV1&PV2 SPD Service Alarm)

Issue: 
Customer is calling to confirm alarm codes: 4661 & 4662 ( PV1&PV2 SPD Service Alarm) 

Product Line: 
Conext CL 18000NA Conext CL 25000NA Conext CL 20000E Conext CL 25000E

Environment:  
On site troubleshooting

Cause:
PV1 or PV2 input SPD reached End of Life
SPD remote control wiring issue

Resolution: 
Check the SPD and replace EOL cartridges if required
Check SPD remote wiring 

Clipsal 426 is discontinued, what is a suitable replacement

the 426 is desigend to fit a junction box - an alternative would be to use the PDL570R (surface socket) + PDL530 (mounting block)

Is the socket available for the Clipsal appliance plugs 464 & 465?

No, we don't have an offer for the socket

What are the processor and clock speeds of the current Quantum CPUs?

The following chart lists all current Quantum CPUs and their processor clock speeds:

CPU Model
Processor / clock speed
140CPU11302
186 / 20 MHz
140CPU11303
186 / 20 MHz
140CPU43412A
486 / 66 MHz
140CPU53414B
586 / 133 MHz
140CPU31110
486 / 66 MHz
140CPU65150
586 / 166 MHz
140CPU65160
586 / 266 MHz
140CPU67160
586 / 266 MHz

Where to download the Zelio Soft2 version 4.6 from??

How do I upgrade Vijeo Designer 4.6 to Vijeo Designer 6.2?

You will have to upgrade from Vijeo Designer 4.6 to Vijeo Designer 6.1 Then you can upgrade from 6.1 to 6.2.

What is the replacement for ATV31H055M2 VSD?

 The replacement for ATV31H055M2 is  ATV312H055M2

ATV312H055M2 
variable speed drive ATV312 - 0.55kW - 1.4kVA - 46W - 200..240 V- 1-phase supply

For more information see;=https://www.schneider-electric.com.au/en/search/ATV312H055M2?category=product

Do you sell the 486 RCD tester leads as a spare part?

No, unfortunately this tester is no longer available. Therefore spare parts have also been discontinued.

This tester has been replaced with the all in one 493 Spark-E-Mate.

Some of the key features are:

  • Earth continuity
  • Insulation resistance
  • Polarity
  • Circuit connections 
  • fault loop impedance
  • RCD Trip
  • digital LCD dispay
For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=493

Why is my Conext CL showing an alarm code: 4660 (AC Mod OT Wrn Service Alarm)

Issue: 
Customer is calling to confirm an alarm code: 4660 (AC Mod OT Wrn Service Alarm)

Product Line: 
Conext CL 18000NA Conext CL 25000NA Conext CL 20000E Conext CL 25000E

Environment:  
On site troubleshooting

Resolution: 
Check cooling (fans, air inlet, air outlet, installation conditions)
AC module sensor has crossed nominal operating range and the inverter starts to derate output power
If nothing abnormal, call local Technical Support for assistance in troubleshooting and starting an RMA

Cause:
High external temp, cooling problem, internal circuit detection issue

How can you get Altivar ATV16 to hold in place without using mechanical holding brake?

Issue: How can you get Altivar ATV16 to hold motor in place without using mechanical holding brake?
 
Product Line: ATV16
 
Environment: All
 
Cause: N/A
 
Resolution: The ATV16 Can`t produce 100% torque at zero speed so the drive will not work in this type application.


 

Is it possible to get replacement blades for a 6220-0?

Yes it is.
The part number is SP-254-16709.
This is done as a special and will take between 4-6 weeks for delivery.

For more information, visit the website at www.clipsal.com/Trade/search-results and click on the link to view a brochure.

What is the Schneider recommended part number for an output filter for a 60 horsepower, 460 volts motor?

Issue:
,What is the Schneider recommended part number for an output filter for a 60 horsepower 460 volts motor?

Product Line:
ALTIVAR 61/71

Environment:
60 HP/ 460 volts output filters

Cause:
1 - Product Selection & Services

Resolution:
KLCUL80A2

Why does the XW+ inverter display a F66 F69 fault during a firmware upgrade?

If the units remain connected together (in a master/slave arrangement) during the firmware update process, the units could display a fault due to the multi-unit configuration, causing an interruption of the update process.

Please note the following fault descriptions:

F66 -  Multi-Unit Configuration settings are incorrect.
F69 -  External Sync Failed (Multi-Unit Configuration fault)

To resolve this issue, clear the fault and disconnect everything (XANBUS, AC sync Cable) from the unit that requires the firmware upgrade. This will help rule out any communication issue due to noise and bad cables. Then connect the configuration tool directly to the single unit and proceed with the update accordingly. 

 

What is the part number for an International appliance plug?

465 is an International Three Pin Appliance Coupler (plug) with keyway, 250V, 7.5A a.c., for conditions not exceeding 120ºC (suitable for 1mm², 3 core, ordinary duty flexible cord). Also tested to BS4491.

For further information, please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=465

 

What processor are used in the Preventa XPSMF35 Safety controller?

Title

What processor are used in the Preventa XPSMF35 Safety controller

Issue

 

Product Line

XPSMF35 

Environment

 

Cause

Resolution

The XPSMF35 controllers are equipped with 2 microprocessors for the safety-related processing (CPU) and 1 microprocessor for the communications (COM).

The CPU and COM Processors are 32-bit processors.

 

CPU: Motorola Coldfire MCF 5206e

Clock Speed: 40 MHz / 36 MIPS (54 Mhz / 50 MIPS)

 

COM: Motorola Power PC 860

Clock Speed: 50 MHz / 66 MIPS (66 Mhz / 88 MIPS) 

Can the current sensors in a Masterpact NW or NT breaker be replaced?

Issue:
Is it possible to change the current sensors inside of the Masterpact NT or NW breakers?

Product Line:
Circuit Breakers

Environment:
Masterpact NW NT

Resolution:
No, the current sensors or CT's are embedded inside the sealed case and not replaceable. 

 

What is the replacement part for Premium PLC TSXP573623M?

Goals and Symptoms

What is the replacement part for Premium PLC TSXP573623M?

Facts and Changes

This resolution informs the user of the replacement part for a Premium PLC bearing part number TSXP573623M and highlights the differences.

Causes and Fixes

The replacement part number for Premium PLC bearing part number TSXP573623M is a TSXP573623AM.
The following explains the salient features of the "A" PLCs.

  • · Originally Premium CPUs(1) were equipped with 486 DX5 INTEL microprocessor. As this component became obsolete in 2006, Schneider Automation replaced it with the 486 DX4.
    • (1) only part number TSXP57303M, TSXP57353M, TSXP573623M, TSXP57453M and TSXP574823M are concerned.
  • · The CPUs equipped with 486 DX4 microprocessor are differentiated from those equipped with 486 DX5 by a A letter in the part number as illustrated as follows:
Old CPU equipped with 486 DX5 microprocessor New CPU equipped with 486 DX4 microprocessor
TSXP57303M
TSXP57303 A M
TSXP57353M
TSXP57353 A M
TSXP573623M
TSXP573623 A M
TSXP57453M
TSXP57453 A M
TSXP574823M
TSXP574823 A M
  • · The new CPUs (part number TSXP57*AM) have same capabilities as old CPUs (part number TSXP57*M), excepted the scan time which is slightly longer.
    • The spreadsheet hereunder provides scan time increasing for new CPUs regarding the corresponding old one.

  • · Consequences on the Operating System : the OS of old CPUs is not compatible with new ones. Then OS for new CPUs (TSXP57xx3AM) are provided separately.

Legacy KB System (APS) Data: RESL210966 V1.0, Originally authored by TVe on 03/15/2013, Last Edited by TVe on 03/15/2013
Related ranges: Modicon Premium

F66 on XW multi-unit system.

Issue:

Multi-unit XW system shows F66

Environment:

Multi-unit XW system

Resolution:

1. Ensure Xanbus and AC Sync cabling correct
2. Ensure XW Inverters have unique device numbers (00, 01, 02, etc.)
3. Ensure Inverter mode is set correctly (split phase master, slave, etc.)
4. Ensure ALL settings in CONNECTIONS menu of all inverters match exactly. 

Cause:

Cabling or configuration errors

Are there spare parts for the control power transformer on the ATS46?

Issue:
Spare parts for the ATS46.

Product Line:
ATS46

Environment:
All models and serial numbers

Cause:
None

Resolution:
Schneider Electric does not provide the control transformers as a spare part for the ATS46 soft start.
Would suggest to replace with a ATS48 soft start

What are some major differences between M-flex, E-flex, S-Flex and Field Drives?

Issue:
What are some major differences between M-flex, E-flex, S-Flex and Field Drives?

Product Line:
EFlex, MFlex and Field Irrigation

Environment:
All models

Cause:
None

Resolution:
E-Flex AC drives are packaged, adjustable speed drive solutions for commercial and industrial pump and fan applications.  It offers a full range of E-Flex drives to meet specific indoor and outdoor applications
Type 1 enclosure for indoor, non-dusty environments
Type 12K enclosure for indoor, dusty/wet environments
Type 3R enclosure for outdoor, rain or shine environments
Available Ratings
1 - 100 HP variable torque 460 VAC, three-phase input
1 - 50 HP variable torque 208/230 VAC, three-phase input (10° to 50°C ambient temperatures)
 
The S-Flex 212 enclosed drive provides the right features for HVAC pump fan applications.
Available in a NEMA Type 1 enclosure only.
Available Ratings
460 Vac Three Phase / 1 - 100 HP
208/230 Vac Three Phase / 1 - 40 HP
 
The M-Flex™ enclosed drive featuring either the Altivar® 61 or Altivar 71 drives within a Type 1 general purpose or Type 12/12K drip/dust proof enclosure in integrated or barriered designs.  M-Flex enclosed drive controllers are low voltage products available in the following ratings:
Altivar® 71 power converter
1 to 450 hp, 460 V
1 to 40 hp, 208/230 V
Variable torque (Light duty, 110% current limit)
Altivar 61 power converter
1 to 500 hp, 460 V
1 to 50 hp, 208/230 V
 
The Field Drive package is a sealed Type 3R enclosure package that completely isolates all the critical internal electronic components from the outdoor elements. 
Applications
Oil & Gas
Plumbing
Irrigation
Constant torque (Heavy duty, 150% current limit)
Altivar® 71 power converter
1 to 600 hp, 460 V
1 to 100 hp, 230 V
Variable torque (Standard duty, 110% current limit)
Altivar 61 power converter
1 to 700 hp, 460 V
1 to 125 hp, 230 V Available Ratings
1 to 600 hp, 460 V 
 
 

What are the dimensions for the 4FCC45-WE switchboard enclosure?

The dimensions for the 4FCC45-WE switchboard enclosure are 376mm (W) X 666 (H) X 70mm (D).
Wall opening dimensions are 631mm X 335mm
Some of the key features are:
  • Supplied with neutral and earth bars
  • 15 module Jetstrea m
  • No isolating switch
  • Ample wiring entries
  • Comprehensive range of legend stickers
  • Generous earth and split neutral bars are provided and located for ease of wiring. Main neutral termination for cable up to 35 sq mm


See Page 493 of the Trade Product Guide edition 92

For further information please see https://www.clipsal.com/Trade/Products/ProductDetail?catno=4FCC45

 

Does Multi-9 have a 480V Delta rating?

Issue:
Multi 9 (M9) breaker and 480V breakers

Product Line:
Circuit Breakers

Environment:
Applies to Multi 9 (M9) circuit breakers

Cause:
Need a 480V breaker in the miniature style.

Resolution:
No, the Multi 9 breakers are not rated 480V delta.

The UL 1077 listed M9 is rated for 480Y/277, not 480V delta.
The IEC version has a 440Vac rating
The UL 489 version has a 480Y/277vac rating (.5A-20A), 240 volts (.5 -35A).

For additional information on the ratings please see systems catalog in download center.
LVCATM9OEM_EN

What is the part number for the DC choke for an ATV61HC22N4?

Issue:
What is the part number for the DC choke for an ATV61HC22N4?

Product Line:
ATV61, ATV71

Environment:
All serial numbers for ATV61 and ATV71 90Kw/125 HP and greater at 460 volts

Cause:
Replacement DC chokes

Resolution:
The part number for the DC choke for VFDS 90kW125 HP @ 460 volts and higher is VW3A4521, however, the DC choke is only available for purchase by Schneider Services.

RS-485 Converters for the UPS SmartSlot Building Management Card (AP9622)



Issue


RS-485 Converter Compatibility for AP9622 Building Management Modbus/JBUS UPS SmartSlot card


Product Line

  • UPS Device Management
    • AP9622 Building Management Modbus/JBUS UPS SmartSlot Card 


Environment


AP9622 installations requiring RS-232 to RS-485 converter to work with various Building Management Systems


Cause


The AP9622 card supports RS-232 Modbus/JBUS output. Users may require RS-485 adapters to work with an existing Building Management System. Refer to compatibility list below.


Resolution


The Building Management Integration Card (AP9622) will work with the following RS-232 to RS-485 converters:
  • B&B Electronics P/N: 485OT9L*
*Item is currently discontinued per B&B. The recommended replacement is 4WSD9OTB but it has not been tested with the AP9622.

  • B&B Electronics P/N: 485LP9TB 
Below is an example diagram for a 485LP9TB application:

 


GPS:Arbiter Time Synchronization Format

Goals and Symptoms


Summary

This article explains the GPS:Arbiter time synchronization format. Any GPS receiver may be used as a time synchronization source as long as the receiver outputs the ASCII time string every second and has On Time Mark (OTM).

 

Facts and Changes

Keywords

GPS

Arbiter

Time Synchronization

Quality Bit

Causes and Fixes

During normal operation of a GPS time synching system, time signals are sent out once per second as an ASCII string containing the time. The ASCII time string for GPS:ARBITER and GPS:TRUETIME/DATUM is as follows:

<SOH>DDD:HH:MM:SSQ<CR><LF>

Response: <SOH>ddd:hh:mm:ssQ<CR><LF>

 

Format: <SOH> Hex 01 The start bit of the <SOH> character is transmitted on time.

Q Time quality indicator. May be represented by:

space Locked, maximum accuracy

. (ASCII 46) Error < 1 microsecond

* (ASCII 42) Error < 10 microseconds

# (ASCII 35) Error < 100 microseconds

? (ASCII 63) Error > 100 microseconds

More Information

Refer to the 'Arbiter MODEL 1092A/B/C MODEL 1093A/B/C SATELLITE-CONTROLLED CLOCK OPERATION MANUAL' (https://www.arbiter.com/ftp/manuals/1092_93_manual.pdf)

 

Original article#10946


Legacy KB System (APS) Data: RESL182942 V1.0, Originally authored by DaMi on 03/20/2007, Last Edited by DaMi on 03/20/2007
Related ranges: Other protocols

Which version of TSX C USB MBP driver can be used on Magelis iPC with Vijeo-Designer?

Goals and Symptoms

TSX C USB MBP driver version 6 is not compatible with Vijeo-Designer Runtime installed on Magelis iPC. All current Vijeo-Designer versions are concerned.

Facts and Changes

Concerned PRODUCTS:
TSX C USB MBP
Vijeo-Designer 4.6 and older versions
Magelis Compact iPC, Smart iPC and XBT GTW

Causes and Fixes

All current versions of Vijeo-Designer including V4.6 are not compliant with TSX C USB MBP driver V6.
HMI Level 3 support will provide TSX C USB MBP driver V1.36 on demand to the customers.


Legacy KB System (APS) Data: RESL191266 V1.0, Originally authored by ArGr on 02/26/2008, Last Edited by ArGr on 02/26/2008
Related ranges: Modbus Plus, Magelis Compact iPC, Magelis Smart, Magelis XBT GTW

Windows update KB2919355 does not install but is required during a Power Monitoring Expert or Power SCADA Expert Installation

Issue
The Power Monitoring Expert or Power SCADA Expert installer requires .NET 4.6 as a prerequisite to the software installation. The PME/PSE installer fails to install .Net 4.6 requiring cumulative update KB2919355 be installed first.

The following error is displayed when attempting to install the KB2919355 update:

"Update is not applicable to your computer". 

Product
Power Monitoring expert (PME) 8.x
Power SCADA Expert (PSE) 8.x

Environment
Windows Server 2012 R2

Cause
PME 8.x installer requires .net 4.6. For Windows server 2012 R2, to install .NET 4.6, it is required to have cumulative update KB2919355 installed first. In order to install the Windows update KB2919355, KB2919442 needs to be installed first.

Resolution
1) Install KB2919442. The update install can be downloaded from KB2919442. This link will suggests the update is intended for Windows 8.1 but this must also be applied to Windows Server 2012 R2.

2) Install KB2919355. The update install can be downloaded from KB2919355. This link provides instructions on applying the update.
    a) Click the download button and select the installers to download
    b) Run/install the files in the following order: clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018.

Note:
KB2919442 is a prerequisite for Windows Server 2012 R2 Update and should be installed before attempting to install KB2919355

Does Schneider Electric offer a drive for 480 vac three phase motor with a 480 vac single phase input voltage?


Issue:
Customer needs a drive for a 460 VAC 50 HP motor, 460 V with single phase power. 

Product Line:
Altivar drives

Environment:
All

Cause:
Customer's site only has 480 V single phase line voltage available.

Resolution:
The ATV320 and ATV630 product lines have models that are rated for 480V single phase supply.
See the attached Annex files for details.

Contact the local Drives Product Application Engineer (PAE) or Sales office for approvals of other VFDs for use with 480V single phase supply.

The Annex is the only approved document, so all previous documentation including Pricing Guides, Errata sheets and the letters from Product Management are superseded by these documents and all inquiries regarding this type of application need to be referred to the appropriate published document.

For any 480 V single phase applications outside of the approved ATV320 models, consider contacting Bonitron (https://www.bonitron.com/drive-schneider.html) for possible solutions such as supplying DC voltage direct to the VFD DC bus.  The ATV630 does not have terminal access to the DC bus.

Wireless Adapters Supported in NetBotz 420

Issue:

Wireless Adapters Supported in NetBotz 420

Product Line:

NetBotz

Environment:

NetBotz 420

Cause:

The following 802.11 PC Card slot adapters are supported in the NetBotz 420 (NBRK0420 and NBWL0420)

Resolution:


* D-Link DCF-660W
* Linksys WCF12


The following GPRS / GSM compact card adapters are supported in the NetBotz 420:

ANYCOM GS-320 GPRS CF Card
ENFORA GSM0110
PRETEC CompactGPRS
Option Globesurfer ICON USB (HSDPA/UMTS/EDGE/GPRS/GSM)
https://www.option.com/products/globesurfer_icon.shtml

MultiModem GPRS USB (non-USB interface versions not supported)
https://www.multitech.com/PRODUCTS/Families/MultiModemGPRS/

MultiModem EDGE USB (non-USB interface versions not supported)
https://www.multitech.com/PRODUCTS/Families/MultiModemEDGE/

IP protection and gas

Goals and Symptoms

Need to know if the power part with IP54 degree of protection (where is placed the heatsink), of Altivar 71 and 31 is proof (resistant) against the following chimical compound: NPK 8/24/24 - PK 9x36 - UREA 46% N - H8 N2 O4S - PK 14x24 - PK 20x20 - Mg SO4 7 H2O - KC1 60% K2O - K2 SO4 50% K2O - (NH4) 2 HPO4 - NH4 H2 PO4 - Ca (H2 PO4) 2 and "ammonium nitrate" with a percetage of nitrogen. I apologize for the "strange" question but I kindly ask you help for to give an answer to our customer. Please take care of this request ASAP because is very urgent (our PAE should give an answer for tomorrow).

Facts and Changes

heatsink

Causes and Fixes

Attached is a document with the protection again gas for our drive. The standard IEC721-3-3 is taken as a reference.

How is MTBF (Mean Time Between Failures) Calculated?

Goals and Symptoms:

How is MTBF (Mean Time Between Failures) Calculated?

Causes and Fixes:

How is MTBF (Mean Time Between Failures) Calculated?

1. Computed following RDF2000 Reliability model (UTE C 80-810 standard) - EQUIPMENT ambient temperature at 30deg C (86deg F), 60deg C (140deg F) and 85deg C (185deg F)
  • 2. Continuous operation profile: 100% operation rate per year (365d / year, 24h / day) - 12 power on/off per year (1 per month) - No stocking days
  • 3. Intermittent operation profile: 46% operation rate per year (335d / year 12h /day) - 335 power on/off per year (1 per operating day) 30 stocking days
  • 4. MTBF are given in hours

Is there a Low bay metal Halide available?

Yes, the part number is LB250MH.
Low bay lighting is suitable for medium 4 - 6m ceiling height industrial applications. Metal halide lamp technology provides optimum colour rendering and energy efficiency. Low bay lighting is also supplied complete with glass lens and guard, Making them Suitable for all low bay lighting application.
Some of the key features are:
  • HID luminaire aluminium Reflector
  • Class I Electrical
  • IP20 Protection
  • AS/NZS 60598
  • Easy Mounting system
  • powdercoated steel construction
  • Control Gear Mounted on Removable Tray
  • Large Terminal Connectors
  • Wire mesh as standard
  • Easy Access snd Ventilated Gear Housing
  • Glass sealed front as standard
  • E40 porcelain lamp holder
  • Elliptical coated lamp included
  • Uniform Lighting Distribution for Heights 4-6 m
  • For all Types of commercial Applications such as Factories, Warehouse Areas and Public Buildings
  • Complete with lamp
  • 330 mm width x 195 mm height x 600 mm length
For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=LB250MH

 


 

What will cause an Altistart 46 or Altistart 48 to fault on an FrF (Frequency Fault)?

Issue:
What will cause an Altistart 46 or Altistart 48 to fault on an FrF (Frequency Fault)?

Product Line:
ATS46/48

Environment:
All serial numbers for ATS46/48

Cause:
N/A

Resolution:

Possible Cause:
• Mains supply frequency outside acceptable limits.
Check that the frequency is between:
• 60 Hz +/- 3.6 Hz (56.4 Hz to 63.6 Hz)
• 50 Hz +/- 2.5 Hz (47.5 Hz to 52.5 Hz)

Check the internal connections in the Soft Starter.  If they are all ok, then suspect a problem with the ATS46 or ATS48 Main Control Board .
The ATS46 Main Control Board is no longer available; the ATS46 would need to be replaced with an ATS48 Soft Starter. The ATS48 Main Control Board part number is VX4G481.

When replacing an ATS46 with an ATS48, consider the differences between them as detailed in this article

Can a 480Vac drive be used to control a 240Vac motor?

Issue:
Can a 480Vac drive be used to control a 240Vac motor?

Product Line:
All drives that range from 400/480Vac

Environment:
All serial numbers for units that range from 400/480Vac

Cause:
Drive voltage range does not match motor nameplate data.

Resolution:
A higher voltage rated drive can be used on a lower voltage rated motor, but it is not recommended because the drive will generate voltage spikes at very high levels which could slowly damage the drive.
If doing so, it is recommended that a sine wave filter be added on the drive output to reduce those voltage spikes.

Is it possible to power up a drive rated for 600V with 480V input and output 600V rated to the motor?

Issue:
Is it possible to power up a drive rated for 600V with 480V input and output 600V rated to the motor?

Product Line:
Altivar drives and softstarts

Environment:
All

Cause:
N/A

Resolution:
No it is not possible to run a drive with this configuration.
The voltage supply provided and motor rating will need to match with the exception of drives that are rated for 120V input 230V output.
 

What is the different between suffix N4 and S6 of the ATV320 drive?

Issue:
Different between suffix N4 and S6 of the ATV320 drive

Product Line:
Altivar ATV320

Environment:
All serial numbers

Cause:
Customer is looking for a replacement for ATV320U22S6, and wanted to know if he can use ATV320U22N4. 

Resolution:
The ATV320U22S6 has 575V 3 phase input voltage, and the ATV320U22N4 has 460V 3 phaes input voltage.  Customer needs to verify the correct 3 phase input voltage to order the correct part number for the ATV32,0 even though they are the same HP. 
 

How do you set up the ATV61/ATV71 drive with an VW3A3316 ethernet IP option card to use assemblies 100 and 101?

Issue:
How do you set up the ATV61/ATV71 drive with an VW3A3316 ethernet IP option card to use assemblies 100 and 101?

Product Line:
Altivar ATV61 ATV71 with VW3A3316 or VW3A3320 option cards

Environment:
All 

Cause:
Using an Allen Bradley PLC they need to set up the ATV61 with an VW3A3316 ethernet IP option card to use assemblies 100 and 101.

Resolution:

PLC settings:

The Ethernet Scanner Module needs to be configured as followed. 
1.  Set up the input and output tables as a Generic option. 
2.  Assembly 100 output table Size 16 bytes (8 integer) (writing command)
3.  Assembly 101 input table Size 16 bytes (8 integer) (reading command)
4.  Configuration size 0.
5.  Single INT or single Integer. 

Drive settings:
[Note] - programming example only you can configure the drive to match your logic input configuration. 

1.  Menu 1.6 [COMMAND]
Ref 1 channel  = Com card
Profile = I/O profile
CMD  Switching = LI3
CMD channel 1= Com card
CMD channel 2= Terminal control
ref 2 Switching = channel 1 active

2.  menu 1.7 [APPLICATION FUNCTION]
Ref Switching
Ref 1 B Switching = LI3
Ref 1 B channel = AI1

Programming will match LI3 to switch between Com card command and reference / Terminal command and AI1 speed reference.
Example LI3=1 Drive is commanded  from terminal command and speed ref is from AI1
              LI3=0 Drive is commanded  from com card and speed ref is from the com card. 

Using assemblies 100 and 101 will allow will the PLC's Scanner module to interface with the Drives internal Com Scanner modules in menu 1.9.

3.  Menu 1.9 [COMMUNICATION]
Set up your IP address  123 456 789 456 (example)
Set up your Subnet address 255 255 255 0 (example)
Set up your Gateway address if it applies.

Com Scanner INPUT Table  is used for assembly 101 Read only
3201 ETA drives status word
8604 rFrd output speed in RPM's
0
0
0
0
0
0

Com Scanner Output table is used for assembly 100 write only
8501 CMD  or command word to start the drive
8602 LFRD speed reference in RPM's
0
0
0
0
0
0
0
0
To add additional parameter addresses please refer to the ATV61/71 Communication Parameters Manual on the Schneider Electric website.

How is the rackmount U-space of a NetShelter cabinet or rack identified?

Issue: 
Customers need to correctly identify a 'U-space' or 'rack space.'

Product Line: 
NetShelter SX

Environment:
All versions and serial ranges.

Cause: 
Incorrect placement of equipment can create airflow problems, like hot air recirculation.

Resolution: see below


As set forth by the EIA/ECA-310-E Standard:

1. For any Rackmount device or enclosure - a U or unit of rack space is equivalent to 1.75 inches or 44.45 mm.

2. The mounting hole pattern on a rack or enclosure must follow the following guideline:
 
  • Vertical Hole spacing must follow a pattern of 5/8""-5/8""-1/2"" or 15.9mm-15.9mm-12.7mm
  • Horizontal Hole spacing must be 18.3"" or 465 mm (+/- 1.6 mm)
  • Clearance between inner edges of mounting rails must be 450 mm at minimum
  • Outside edges of mounting rail must be 483.4 mm apart at minimum

EIA/ECA-310-E rail specifications in attached file.

To properly mount a device in the rack, a user needs to utilize the notched square mounting hole to indicate the center of a U space. For Example, to mount a 1 U device, 3 mounting holes would be covered by the device with the notched hole residing in the center of the group of 3. Mounting in an "off-U position", effectively moving the installed device 1 hole space up or down is incorrect and will lead to airflow and cooling issues.
 

What is a USF fault on the ATS48 (or ATS46) Soft Starters?

Issue: 
What is a USF fault on the ATS48 (or ATS46) Soft Starters?
 
Product line:  
Altistart ATS48 and ATS46
 
Environment: 
All models, all serial numbers
 
Cause: 
Run command on Run/stop without having mains voltage on L1 L2 L3 within 250 ms of the run command.    
 
Resolution:
The soft start checks for three-phase AC power at the L1, L2, and L3 terminals as soon as a RUN command is received. This fault appears if the soft start has a RUN command and does not have line power in all three phases within 250 ms. This fault is stored in the fault history. Probable Cause On a soft start with separately supplied control power:
• The line-supply circuit breaker, line fuses, or isolation contactor is open.
• The power board is defective.
• Determine why the three-phase power is not present at the L1, L2, and L3 terminals of the soft start when it receives a RUN command. Rectify the power supply problem.
• Verify the soft start's line voltage detection circuit by supplying only control voltage and verifying that nLP displays. Then apply a three phase line voltage and verify that RDY displays. If not, verify all internal soft start connections. If no problem is found, replace the power board.

How can you identify if the ATV61/71 drives are fuji built drives when ordering replacement parts?

Issue:
How can you identify if the ATV61/71 drives are fuji built drives when ordering replacement parts?

Product Line:
Altivar ATV61 and 71 frame sizes 9 thru 15 230 vac and 460 vac.

Environment:
All

Cause:
Needs to identify if the drive in question has MItsubishi or Fuji built IGBTs, Power Boards, Measurement boards and Gate driver boards.

Resolution.
Get the serial number of the drive and locate the 8th digit (counting from left to right) to see if its a 2 which tells you that the drive has Fuji built parts.

Example: Serial number is  6W09470(2)1001

If the 8th digit is 2= Fuji modules
If the 8th digit is 0=Mitsubishi modules
If the 8th digit is 5=Mitsubishi modules

The Fuji modules will have a F suffix on the end of the part number.

What is the power rating differences between the 8660 Alphapak and the 8660 SSRVS style starters?

Issue: What is the power rating differences between the 8660 Alphapak and the 8660 SSRVS style starters?
 
Product Line: 8660 AlphaPak starters
 
Environment: All
 
Cause:N/A
 
Resolution:
The currect rating abbreviations were:
Alphapak`s SSRVS`s
MD (16 amps) MG (120 amps)
ME (32 amps) MH (200 amps)
MF (64 amps) MJ (320 amps)
MG (128 amps) MK (500 amps)
MM (750 amps).


They voltage codes were:
Alphapak`s SSRVS`s
23 (208 / 230 volts) 11 (200 volts)
46 (380 / 460 volts) 22 (230 /460 volts)
57 (500 / 575 volts) 33 (500 / 575 volts).  NOTE The 8660 AlphaPak SSRVS are obsolete.  Parts, Service, or Support are no longer available.

 

How do I upgrade the RM PowerView Firmware?



Issue

How do I upgrade the RM PowerView Firmware?


Product Line
 
  • UPS Device Management
    • AP9215RM - Rackmount PowerView



Environment
 
  • All serial numbers
  • All firmware versions

Cause

Instructions are provided for reference.



Resolution

Here are the instructions on upgrading the PowerView firmware:


1.) Disconnect the powerview display from the UPS, PDU, EMS, etc.

2.) Connect the programming cable (APC p/n 940-0082). The female RJ45 connects to the UPS/PDU/EMS (etc), the male RJ-45 connects to the display, and the DB9 connects to a comm port on a PC with the new display firmware. Ensure the display is powered up.

3.) On the PC with the new firmware image, open a terminal emulator program (such as HyperTerminal) on the COM port connected with the programming cable. Use the following communications parameters:

 

 Parameter

 Value

 Baud Rate

 19200

 Data Bits

 8

 Parity

 None

 Stop Bit

 1

 Flow Control

 None


 

4.) On the display, press and hold the 3 buttons (ESC, ? , enter key) until the display shows "Programming…1.0"  The display is now in programming mode and is ready to receive new firmware.
 

Note: At this point, programming mode may be cancelled by pressing ESC on the display or by issuing CTRL-X (hex code 0x18) from the terminal session.
 

5.) Send the firmware binary file to the display from the terminal session on the PC using the XMODEM protocol. Once a download has begun, it cannot be cancelled. New firmware must be successfully loaded before normal display operation to resume.

6.) Observe the progress of the data transfer. If the transfer fails, repeat step 5 and 6. The display cannot resume normal operation until a successful transfer has occurred. On a successful transfer, the display will reset. Observe that it displays the new version number at startup.

7.) Remove the programming cable and reconnect the display to the UPS, PDU, EMS (etc) to resume normal operation.

 

USB Power Usage Guidelines for Netbotz

Issue:

USB Power Usage Guidelines for Netbotz version 2

Product Line:

NetBotz

Environment:

NetBotz version 2

Cause:

Power usage for NetBotz version 2. In the explanation below, 1 "point" of power is equal to 100 mA.

Resolution:

NetBotz USB Device Power Consumption
  • The Sensor Pod 120 requires 1 point of power.
  • The CCTV Adapter Pod requires 1 point of power.
  • The Output Relay Pod requires 1 point of power.
  • Wireless Receiver 120 requires 1 point of power.
  • The Camera Pod 120 requires 4 points of power.
  • The 4-20mA Pod requires 5 points of power


Note: The 4-20mA Pod must be connected directly to the USB port on the appliance or directly connect to the USB port on a externally powered USB hub.

Guidelines
  • The USB ports on the NetBotz Unit provides 5 points of power each.
  • 5 points being the maximum amount of power available per USB port.
  • All USB ports on self powered hubs provide 5 points of power each.
  • A self power USB hub does not consume power from the USB bus.
  • A bus powered hub consumes 1 point of power then divides the remaining 4 points of power among its downstream devices. A typical 4 port bus powered USB hub would provide 1 point of power for each of its USB ports.
  • A USB repeater or extender consumes .1 point of power and passes all remaining power downstream via its single USB port. So using USB repeaters, four of these could be daisy-chained which would consume .4 points of power. This makes available 4.6 points of power at the end of the fourth USB repeater. Therefore, it is acceptable to place a Camera Pod 120 at the end of a daisy-chain of four USB repeaters.
  • Maximum USB distance including hubs, repeaters, and standard USB cables (excluding fiber and cat5 pod extenders) is limited to 80 feet.

PME 8.x Installer Launchpad never opens when running "MainSetup.exe" from the installation media

Issue
PME 8.x Installer Launchpad never opens when running "MainSetup.exe" from the installation media. Afterwards, looking in the Windows Application Log, the following error for the PMEInstaller Source is found:



Main() encountered a problem: System.MissingMethodException: Method not found: '!!0[] System.Array.Empty()'.
   at Installer.App.ParseCommandLine(StartupEventArgs e, String& ConfigXmlFileNameNoPath)
   at Installer.App.Application_Startup(Object sender, StartupEventArgs e)
   at System.Windows.Application.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)


Product Line
Power Monitoring Expert 8.1
Power Monitoring Expert 8.2


Environment
PME 8.1 Installer
PME 8.2 Installer


Resolution
In the cases seen thus far, upgrading the version of .NET Framework (4.6.2) has corrected this issue.

The PME 8.1 and PME 8.2 installation media comes pre-packaged and automatically installs .NET Framework 4.6 if needed.

If you are experiencing the error above, download and install .NET Framework 4.6.2 from the Microsoft website as opposed to the version on the PME Installer. Web links for the Web/Offline installers can be found below:
Microsoft .NET Framework Web Installer
Microsoft .NET Framework Offline Installer

Netbotz and FTP Return Codes

Issue:

Netbotz and FTP Return Codes

Product Line:

NetBotz

Environment:

NetBotz ftp codes

Cause:

When configuring the FTP Alert Action on a Netbotz device, the FTP server may return error codes which may viewed in the Appliance Log. The return codes may be used to further troubleshoot the problem.

Resolution:

The return codes for FTP servers are:

110 Restart marker reply. In this case, the text is exact and not left to the particular implementation; it must read: MARK yyyy = mmmm where yyyy is User-process data stream marker, and mmmm server's equivalent marker (note the spaces between markers and "=").

120 Service ready in nnn minutes.

125 Data connection already open; transfer starting.

150 File status okay; about to open data connection.

200 Command okay.

202 Command not implemented, superfluous at this site.

211 System status, or system help reply.

212 Directory status.

213 File status.

214 Help message.On how to use the server or the meaning of a particular non-standard command. This reply is useful only to the human user.

215 NAME system type. WhereNAME is an official system name from the list in the Assigned Numbers document.

220 Service ready for new user.

221 Service closing control connection.

225 Data connection open; no transfer in progress.

226 Closing data connection. Requested file action successful (for example, file transfer or file abort).

227 Entering Passive Mode (h1,h2,h3,h4,p1,p2).

230 User logged in, proceed. Logged out if appropriate.

250 Requested file action okay, completed.

257 ""PATHNAME"" created.

331 User name okay, need password. 332 Need account for login.

350 Requested file action pending further information

421 Service not available, closing control connection. This may be a reply to any command if the service knows it must shut down.

425 Can't open data connection.

426 Connection closed; transfer aborted.

450 Requested file action not taken.

451 Requested action aborted. Local error in processing.

452 Requested action not taken. Insufficient storage space in system.File unavailable (e.g., file busy)

500 Syntax error, command unrecognized. This may include errors such as command line too long.
501 Syntax error in parameters or arguments.

502 Command not implemented.

503 Bad sequence of commands.

504 Command not implemented for that parameter.

530 Not logged in.

532 Need account for storing files.

550 Requested action not taken. File unavailable (e.g., file not found, no access). (550 a:: no such directory means no diskette in a: drive.)

551 Requested action aborted. Page type unknown.

552 Requested file action aborted. Exceeded storage allocation (for current directory or dataset). 553 Requested action not taken. File name not allowed.
 

Replacing the Battery in a 1st Generation Back-UPS Pro

Issue:

What is the proper procedure for replacing the battery for the Back-UPS Pro 280, 420 and 650 VA Models


Product Line:

Back-UPS Pro 280, 420 and 650 VA


Environment:

BP280PNP, BP280S(C)
BP420PNP, BP420S(C)
BP650PNP, BP650S(C)


Cause:

Self Test

The UPS performs a self-test automatically when turned on, and every two weeks thereafter. During the self-test, the UPS briefly operates the loads on-battery. If the UPS passes the self-test, it returns to on-line operation.
If the UPS fails the self test it immediately returns to on-line operation and lights the replace battery LED. The loads are not affected. Recharge the battery overnight and perform the self-test again. If the replace battery LED lights again, refer to the battery replacement instructions below.


Resolution:

Battery Replacement Procedure

Note: Please read the warning at the bottom of this page before performing the procedure below.

Tools required: Screwdriver.

Battery replacement is a safe procedure, isolated from electrical hazards. You may leave the UPS and loads on for the following procedure. Caution: To avoid personal injury due to energy hazard, remove wrist watches and jewelry such as rings when replacing the batteries. Use tools with insulated handles.


1. Lay the UPS on its left side. Remove the two screws holding on the battery door and open the door.
2. Gently pull out the battery by grasping the white tab.
3. Disconnect the two wires connecting the battery to the UPS. Loosen the wires by gently wiggling them while pulling straight back from the battery connector.
4. Connect the new battery in place of the old. Note: Small sparks at the battery connections are normal during connection.
5. Replace the new battery in the UPS. Use care to avoid pinching the wires.
6. Dispose of the old battery properly at an appropriate facility or return it to the supplier in the packing material for the new battery. See the new battery instructions for more information.


Warning:

· This equipment contains potentially hazardous voltages. Do not attempt to disassemble the unit. The only exception is for equipment containing batteries. Battery replacement using the procedures above is permissible. Except for the battery, the unit contains no user serviceable parts. Repairs are performed only by factory trained service personnel.
· The batteries in the equipment are recyclable. They contain lead and pose a hazard to the environment and human health if not disposed of properly. Return the battery to a factory authorized service center or refer to local codes for proper disposal requirements.

CAUTION:

· Do not dispose of batteries in a fire. The batteries may explode.
· Do not open or mutilate batteries. They contain an electrolyte which is toxic and harmful to the skin and eyes.
· To avoid personal injury due to energy hazard, remove wrist watches and jewelry such as rings when replacing the batteries. Use tools with insulated handles.
· Replace batteries with the same number and type of batteries as originally installed in the equipment."

How many times can a PME licensed be returned? What is the contact information for the software registration group if the limit is exceeded?

Issue
A customer is needing to return a license more than once, but is unable to.

Product Line
PME 7.2.2
PME 8.x

Environment
Floating License Manager

Cause
The "Return" function within the Floating License Manager has a use limit of once per year.

Resolution
If the wrong machine was licensed, or if the license was mistakenly returned a second time the customer will need to reach out to the licensing support group to approve additional 'Return' or 'Activate' functions.

Software Registration Centers are open during the stated hours, Monday - Friday only.
 
Europe  |  English, Spanish, German
8:30 - 17:00  (CET*)
+420 281 088 696   

 
*  src-eeurope@schneider-electric.com
North and Central America  | English
8:00 - 17:00  (EST*)

 
+1 888 266 8705   (from US and Canada) +1 978 975 9755   (from other countries)

 
*  src-americas@schneider-electric.com

 
South America  |  English, Spanish
8:30 - 17:00  (CET*)
+420 281 088 696
2 +420 281 088 697

 
*  src-southamerica@schneider-electric.com
Asia and Pacific  |  English 
9:00 - 17:00  (AEDT*)

 
+61 2 9125 8531
2 +61 2 9888 3841

 
*  src-asiapacific@schneider-electric.com
France  |  French  |
8:00 - 18:00  (CET*)

 
+33 (0) 825 012 999
2 +33 (0) 173 024 722

 
*  global-src-france@schneider-electric.com

 
Italy  |  Italian  |  
8:00 - 18:00  (CET*)

 
+39 011 40 73 333
2 +39 011 22 81 340
*  it-registrazione-software@schneider-electric.com

*  CET    =    Central European Time                  =   UTC + 01:00
   EST    =    Eastern Standard Time                  =   UTC  - 05:00
 AEDT    =    Australian Eastern Daylight Time    =   UTC + 11:00
   UTC    =     Coordinated Universal Time

What unit is the current replacement for the obsolete VSD07, ATV11 or ATV16 drives?

Issue:  
What unit is the current replacement for the obsolete VSD07, ATV11 or ATV16 drives?

Product Line: 
VSD 07 ATV11 ATV16.

Environment:
All serial numbers.

Cause:
Product Evolution.

Resolution:
Check the voltage and amperage ratings:
For the 120 single phase input, select from the ATV12. For 208-230V single and 3-phase input, select from the ATV12, and ATV320, with the same or higher Amperage rating.
For the 460 VAC ratings, select from the ATV320 drives.

For all units, compare dimensions to be sure that the replacement drive will meet the requirements. Wiring, mounting and programming will be different. See the applicable Installation Manual and Programming Manual for the drive you select for installation and programming details. 

Your local Product Application Engineer (contacted by distributor) may need to be consulted to determine whether configuration changes need to be made to existing wiring, etc... when implementing a replacement drive. 

Check the current Digest for actual part numbers, or use the online elector tool:  https://www.serelays.com/flash/drives/

How to move a meter program when device types are not compatible.

Issue:
When trying to upload a template of a different meter type, ION Setup returns the following error:
                  

Product Line:
ION 73xx, 75xx, 76xx, 8300, 8400, 8500, 86xx
ION Setup
ION Enterprise
Power Monitoring Expert

Environment:
Power Monitoring Devices

Cause:
Although some ION devices are member of the same family their templates are not fully compatible.
It is not possible to directly upload a .DCF (device configuration file) to a meter that is coming from a different meter type.
Exceptions to this are members of the 8xxx family. Devices of this family with direct copy availability can be found in the following article:
Can ION8300/ION8400/ION8500 Templates Be Uploaded to ION8600 or ION8650 meters?

ION Setup determines the template compatibility by checking the header of the dcf:
If it detects the device types are not matching, the upload will abort.

Resolution:
*Warning: Take backups of any meter's framework prior to modifying them.

In some cases (when a customized framework has been developed), it is useful to upload a .DCF to a different meter type.
This article provides a workaround to export needed programming into a different type of device using ION Enterprise or Power Monitoring Expert Designer.
Designer offers the possibility to copy pieces of framework, instead of a complete meter template.
  1. Upload your .DCF with the customized framework in a compatible meter, using the Setup Assistant in ION Setup
  2. Connect to this meter using Designer
  3. Select the pieces of framework you wish to export. Go to "Edit" and select "Copy to Framework". This will save the framework in a .FWN file on the hard-drive

  4. In Designer, connect to a 2nd meter having the type you want to export the custom programming to
  5. Go to "Edit" and select "Paste from Framework" and select the .FWN file saved in a previous step.  This will paste the framework from the other meter
  6. Open ION Setup, connect to the 2nd meter, and save the .DCF using the Setup Assistant as a full backup of your new meters configuration.
 
ION Setup can be used to complete steps 4-6 listed above
NOTE: Using this method will override any modules already existing in the meter with information contained in the fwn file.
  1. Complete steps 1-3 listed above in the Designer option
  2. In ION Setup, connect to a 2nd meter having the type you want to export the custom programming to
  3. In the Setup Assistant select Template then Send to Meter
  4. Click Send
  5. Above the Open button you will find a drop down menu
  6. Change this to Partial ION Framework File
  7. Find the FWN file previously saved and begin upload
  8. Once the FWN is loaded return to the Setup Assistant and Select Template> Save to PC to save a full DCF of the new meters configuration.

More Information
Ensure the modules contained in the piece of framework are compatible between the two meter types.
For example, it is not possible to paste a framework containing Transient Modules in a 7550, because this meter doesn't offer this feature.
Show More