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4CC11

SWITCHBOARD ENCL SUR 11MOD

Catalogue Number: 4CC11

Discontinued

4CC11
Colour: White Electric
Colour: Per UOM Std.
  • White Electric 1 PCE 1
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Frequently Asked Questions

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Is there a door for a 4CC6?

Unfortunately, there is no door available for the 4CC6.

What is the part number for the LID to suit the 4CC6?

The part number is 4CC6L however this part has been discontinued and is no longer available.

 

What is the Alternative for the 4TCD1 timer?

The Alternative for the Clipsal 4TCD1 is the Schneider branded  CCT15854
 

What is the part number for the sealing lugs to suit the 4CC3 board?

The part number for the sealing lugs to suit the 4CC3 board is 4CC1SB.

Some of the key features are:
  • Suits 4CC1 to 4CC4 enclosures

For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=4CC1SB

 

Do you have a 20A single phase contactor?

Yes the part number is 4CTN1

Is there a lid to suit the 4CC6?

No. Unfortunately, there is not.
https://www.clipsal.com/Trade/Products/ProductDetail?catno=4CC6


Has the 4FCC15 changed design?

No, the 4FCC15 has not had the design changed.

Some of the key features are:
  • Supplied with neutral and earth bars
  • 15 module Jetstream
  • Ample wiring entries

For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=4FCC15
 

What is the part number for the lid to suit the 4CC6?

The part number for the lid to suit the 4CC6 is a 4CC6L-TR.

What is the part number for cover to suit 4CC6?

The Cover to suit part no 4CC6 is only available in Cream and the part number would be 4C6L-CM.

What is the replacement for the 4TCD / 4TCD1 ?

4TCD is 7 day Clipsal timer  , made obsolete and has a Schneider Equivalent of  CCT15854.
Please see attached data sheets on both the products for more details.
For more information on Timers please visit the Clipsal website on the links provided.
https://www.clipsal.com/Trade/search-results?q=timers
https://www.clipsal.com/Trade/search-results?q=cct15854

Where are the communication settings of the ECC21 (CM3000/CM4000) saved?

Issue:
Customer is trying to swap ECC21 card on CM4000 meter and is asking if the communication settings (e.g. IP address) for ECC21 card are stored on the ECC21 card itself or on the CM4000 meter to know if it will require him to re-program the communication settings or not after the swap.

Product Line:
CM4000
CM4250
CM4000T

Environment:
Ethernet Communications

Resolution:
The communication settings are stored on the CM4000 meter, not on the ECC21 card. Swapping ECC21 card on CM4000 meter will not require to re-program the IP address and other settings for that meter.

Note: The IP address is stored on the meter and there is a continuous interrogation between meter and ECC21 card to make sure that it has not been changed. If the address is changed from the web page it is pushed to the meter, if it is changed from the meter it is pushed to the card

What do I need to connect the TSXETG1010 module to a Unitelway bus?

To connect the TSXETG1010 module to a Uni-Telway bus, you need one of the following:
- The cable with product reference TSX ETZ CDN 003, supplied with the module,
to establish a connection via a TSX P ACC01 box,
- The cable with product reference VW3A8306 to establish a connection via a
TSX SCA 62 box,
- The cable with product reference VW3A8306D30 to establish a connection via a
TSX SCA 50 box.

What is the minimum and maximum mounting depth of the VCCF* shaft?

Issue:
What is the minimum and maximum mounting depth of the VCCF* shaft?

Product Line:
Vario Manual Switches

Environment:
US Product Lines

Cause:
Can not find it in the Digest

Resolution:
The maximum mounting depth is 12.25" and the minimum mounting depth is 5.50"

What is part number for neutral bar to suit 4CC4?

The part number for neutral bar to suit is a BPM90/6.
Some of the key features are:
 

Key Features

  • Bar section: 13 x 13 mm
  • 6 tunnel - 2 screw
  • Tunnels 5.6 mm diameter
  • Tunnels not numbered
  • 69 mm overall length
For further information please refer to the link below:
https://www.clipsal.com/Trade/Products/ProductDetail?catno=BPM90/6

What is the replacement for the 4TCD1?

The replacement for the 4TCD1 is the CCT15854.

For more information, please refer to the link:
https://www.clipsal.com/Trade/Products/ProductDetail?catno=CCT15854 

Image result for CCT15854

Can an ECC21 send E-mails generated from alarms of downstream devices?

Issue

An ECC21 device is connected to a serial network. The customer wants downstream alarms to be included in the ECC21's email alerts.

Environment

ECC21 enabled device on a serial network

Resolution

It is not possible to set up email alerts for devices downstream of an ECC21.
The ECC21 can only email alarms from the device it is inserted, does not read data from downstream devices.

Legacy KB System (APS) Data: RESL199585 V1.0, Originally authored by MiZe on 08/10/2009, Last Edited by MiZe on 08/10/2009
Related ranges: ECC21

Does the ECC21 or CM4/CM3 firmware get upgraded first?

Product Line
CM4000
CM3000
ECC21

Environment
Firmware Upgrade

Cause
The order in which to upgrade the ECC21 and the CM4000/CM3000 depends on the firmware version on the CM4000/CM3000.

Resolution
If the CM4000/CM3000's firmware version is 10.203 or greater, then upgrade the ECC21 first, in order to avoid comms loss to the CM4000/CM3000. Error 504 might occur as well when trying to download to the CM4000/CM3000 first. See FA212757 for steps on upgrading the ECC21.

If the firmware version of the CM4000/CM3000 is less than 10.203, then upgrade the CM4000/CM3000 first via the RS485 connection, not through the ECC21. See FA237920 for steps on upgrading the CM4000/CM3000. Once the CM4000/CM3000 is upgraded then upgrade the ECC21. The reason is that the ECC21 was not a function of the CM4000/CM3000's firmware until 10.203.

Can the EGX400 or ECC21 fiber port connect directly to a gigabit (1000 Mb) network?

Issue:
User would like to communicate with an EGX400 or ECC21 using a gigabit (1000 Mb) fiber network
 
Product line:
ECC21, EGX400
 
Cause:
Customer wanted to know if they can directly connect 1000Mb a gigabit) fiber connection to EGX400 or ECC21 fiber port?
 
Resolution:
Customer cannot connect a 1000Mb fiber connection directly to the ECC21 or EGX400.
As per the ECC21 and EGX400 Installation Manuals, the fiber port is compatible with 100Mb networks only.
If gigabit fiber network connections are needed, a 100Mb multi-mode LC fiber converter will be required. 

Alternately, a gigabit fiber switch with 10/100/1000 copper ethernet connections could be used. In this instance, the fiber would be run to the switch and 10/100 ethernet to the EGX or ECC gateway.
 

Unable to Close ATV58HD33N4 Front Door when using Fipio card with TSXFPACC12 Connector

Goals and Symptoms

When using the VW3A58301 Fipio Card with a ATV58HD33N4, it states in the manual to use a TSXFPACC12 connector. The problem i have is when using this connector the cables are on the right hand side. When connecting to the Fipio card in the ATV58HD33N4, i am unable to close the front door. Please advise.

Facts and Changes

ATV58HD33N4 VW3A58301 TSXFPACC12

Causes and Fixes

Due to a design incompatibility, the solution is to not use the ACC12 connector. It is not possible to modify the product.

Legacy KB System (APS) Data: RESL157395 V1.0, Originally authored by on , Last Edited by on
Related ranges: Altivar 58

Starting Register number in Modbus Read functions

Goals and Symptoms

When performing Modbus read commands, it is important to apply the right starting register address in the read function. Otherwise, the wrong register will be accessed from the meter, giving unexpected data for the meter parameter being read.


  • Meter is functioning as expected. The front panel values for voltages and currents are within expected ranges for the system being monitored. However, modbus read functions from a master station (e.g. a PLC) give values that do not correspond to the front panel values.

Facts and Changes

Modbus, modbus rtu, function read, modbus map, holding register, staring register, function 03, modbus read packet

Causes and Fixes

Cause
One probable cause would be that, the modbus function read command is not pointing to the right registers. The modbus protocol requires an offset to be introduced in the starting register address when reading the slaves register.

Resolution

When reading the meter parameters, the Master must send the device a Read Holding Registers packet. This packet must specify a start register and the number of registers to read. When the function read is received, the slave responds with a packet containing the registers in the range defined in the read request.

However, consider the 3710 Modbus map, which states that according to the MODBUS protocol, in response to a request for address 4xxxx, the master reads register xxxx-1 from the slave (3710). For example, a request for register 40011 returns register 10 from the slave.

What does the above statement mean? Why is an offset required?

Holding registers, by default, are defined the 4xxxx range, the first holding register staring at 40001. The starting register in the read packet is, on the other hand, numbered from zero. Hence, the start register zero automatically points to holding register 40001, starting register one points to holding register 40002, etc. The fact that the first holding register is 40001 and not 40000 explains the offset that needs to be introduced in the starting register number.

Hence, considering the 3710 Modbus Map statement, if the Master needs to read register 40011, then the corresponding starting register that needs to be put in the read function would be 10 (0A hex) since register 40011 is the register 10 from the first holding register, 40001:
40001 > Start register 0
40002 > Start register 1
40003 > Start register 2
40004 > Start register 3
40005 > Start register 4
40006 > Start register 5
40007 > Start register 6
40008 > Start register 7
40009 > Start register 8
40010 > Start register 9
40011 > Start register 10

The Modbus Read Request Packet for a master reading 3 registers from a slave with unit ID 100 (64 Hex) and for starting register of 40011 should be:
 

Slave ID
Function
Start Register (40011)
# of Registers
CRC Checksum
64
03
00
0A
00032C3C


To summarize, when looking at a modbus map, the starting register number to be used in the read function:

Start Register = Modbus Register 40001.

 

Original article#12774

Public

All content © 1992-2007 Schneider Electric

Legacy KB System (APS) Data: RESL188799 V1.0, Originally authored by KBAdPM on 11/03/2007, Last Edited by KBAdPM on 11/03/2007
Related ranges: Modbus / JBus

How many custom html pages can be stored on the host circuit monitor using ECC21

Product Line
ECC21
CM4000
CM3000

Environment
Webpage

Resolution
You can have up to 10 .html pages on the ECC21, if the firmware on the ECC21 is version 4.5 and the firmware on the CM4000/3000 is version 12.720 or higher. Older firmware of CM4/3 or ECC21 will only allow 5 .html pages to be stored on the host circuit monitor.

For an example of how to add wepages see FA232892.

How many devices are supported on the RS-485 port (COM3) of the ECC21 card in a CM4000 & CM4000T?

Issue
How many downstream devices can be connected to COM3?

Product Line
CM4 ECC21 Card

Environment
COM3 = RS-485 Serial Port

Resolution
This port supports up to 31 devices (without a repeater), since the device that holds the ECC card counts as a device. The limit is up to 63 devices with a repeater.

Where can I download gpgraphs.exe for making custom webpages on a ECC21

Issue:
User is looking for gbgraphs.exe, which is no longer available for download on the Schneider Electric webpage.

Product Line:
ECC21

Environment:
Ethernet Communications Card

Cause: 
To create custom webpages for on the ECC21 GravityBox gbgraphs.exe is required. Gravity Box Graphs is a freeware graphing tool that you'll need to view the graphs of these HTML pages. The executable file was available on our download site.

Resolution:
The file is available for download as an attachment in this article. There is also a document explaining how to setup custom webpages using Gravity Box gbgraphs.exe. 
 

What is the minimum firmware version required on a Series 3000/4000 Circuit Monitor that enables it to access the features available in the ECC21 firmware version 5.0?

Product Line
Series 3000 Circuit Monitor
Series 4000 Circuit Monitor
ECC21

Resolution
The Series 3000/4000 Circuit Monitor must have firmware version 12.81 or greater in order to enable it to access the features of the ECC21 firmware version 5.0.

Is there a metal backing plate/ wall box available for the 4FCC15 Switchboard enclosure?

No, unfortunately we only do metal backing plates/ wall boxes for the switchboard enclosure 4FC11FD and the 4FC17FD.
You will need to source another manufacturer for this part or create your own.

  • The part number for the backing plate/ wall box to suit the switchboard 4FC11FD is 4FC11WB.
  • The part number for the backing plate/ wall box to suit the switchboard 4FC17FD is 4FC17WB. 

 

For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=4FC11WB 



4FC11FD--------------------------------------------------------------------- 4FC11WB     

                                       


4FC17FD--------------------------------------------------------------------4FC17WB

How can I determine the MAC address of a PM8ECC, EGX or ECC21?

Issue:
Customer has requested for the MAC address of a PM8ECC, EGX or ECC21
 
Product Line:
PM8ECC, ECC21, EGX100, EGX300, EGX200, EGX400
 
Cause:
Customer has requested to find the MAC address of a PM8ECC, EGX or ECC21
 
Environment:
PM800 series meter with PM8ECC and CM4xxx or CM3xxx with ECC21
EGX gateway
 
Resolution:
There are several methods for finding the MAC address of a PM8ECC, EGX or ECC21.
  1. Customer can find the MAC address from label on PM8ECC, EGX or ECC21. (It’s usually 12 digit long in hex)
  2. Customer can view the MAC address from the webpage (Diagnostics tab) of the PM8ECC, EGX or ECC21.
  3. Lastly, the customer can find MAC address from command prompt:
    • Verify the IP address for PM8ECC, EGX or ECC21
    • Open A Windows Command Prompt
    • Ping the PM8ECC, EGX or ECC21 in question
    • After pinging the device type 'arp -a' in the command window
This will show a IP table. Find the IP of the PM8ECC, EGX or ECC21 and the MAC Address will be listed to the right.  

 

Is the IOC44 supported with CM3000 series meters?

Issue
Is the IOC44 supported with CM3000 series meters?

Product Line
CM3000 series meter

Cause
Customer wants to know if the IOC44 option card can be used with CM3000 series meters. 

Environment 
CM3000 digital inputs/outputs 

Resolution 
Yes, the IOC44 is an optional I/O card which can be installed in the CM3000 series meter. 

NOTE: The CM3000 series meter has only one slot which can be used for either the ECC21 or IOC44. As a result, if the customer already installed an ECC21 on a CM3000 series meter, then the customer will not be able to use the IOC44. Similarly, if customer has IOC44 mounted on CM3000 series meter, then the customer will not be able to use the ECC21. 
 

Which side of the fiber connector is RX and which is TX for the ECC21 fiber optic port?

The connection that is nearest the ethernet port is RX, the connection closest to the RS-485 port is TX.

Legacy KB System (APS) Data: RESL206466 V1.0, Originally authored by MaTh on 10/24/2011, Last Edited by MaTh on 10/24/2011
Related ranges: ECC21

Is NTP Time Synchronization is possible on a CM4000T?

According to the ECC21 user guide it is possible:

https://download.schneider-electric.com/files?p_Reference=63230-304-204&p_EnDocType=User%20guide&p_File_Id=27484867&p_File_Name=63230-304-204+%28web%29.pdf

Page 10:
Allows the time and date of the ECC and the host circuit monitor to be set by a Network Time Protocol (NTP) server.

 

Can the ECC21 display ITIC / CBEMA curves?

Goals and Symptoms

Goal
To add the ITIC / CBEMA webpage option to the ECC21.

Causes and Fixes

Cause

By default the ECC21 card does not have the CBEMA curve webpage pre-loaded


Resolution

FTP the ITIC.htm file to the ECC21 to enable ITIC / CEBEMA graphs

1. Download the attached ITIC.htm file to the root of C:\
2. Open a Windows Command Prompt (cmd)
3. Enter "ftp xxx.xxx.xxx.xxx" where the x's correspond to the IP address of the ECC21
4. When prompted, enter the ECC user name "admin"
5. When prompted, enter the admin password. The default password is "admin"
6. Enter "send C:\itic.htm"


ITIC.htm



Example ITIC graph

Legacy KB System (APS) Data: RESL200365 V1.0, Originally authored by MaTh on 10/28/2009, Last Edited by MaTh on 10/28/2009
Related ranges: ECC21

Can ECC or EGX communication gateways read Powerlogic/Modbus device registers in the gateway's webpage?

Issue
Can PM8ECC or EGX communication gateways read Powerlogic devices' Modbus registers that are connected downstream of those gateways through the gateway's webpage?

Product Line
PM8ECC
EGX100
EGX200
EGX300
EGX400
EGX150


Environment
Modbus registers read through gateway

Resolution

The EGX100, EGX150, EGX300, and PM8ECC all have a built-in Modbus/Powerlogic register read interfaces.

The ECC21 and EGX400 do not have a register read interface, but by using the Web Page Generator, predefined web pages can be created which will read device information from downstream devices.

The EGX200 does not offer the ability to read device register information.

 

How to reset the ITIC/CBEMA web page graph in the ECC21

The ITIC/SEMI web page is based on the disturbance event log. To reset this log, write to the following to registers of the host meter using either Modbus Tester, SMS or ION Setup 3.0 or later.

Register Value
8000 4210
8001 1
Legacy KB System (APS) Data: RESL210986 V1.0, Originally authored by MaTh on 03/18/2013, Last Edited by MaTh on 03/18/2013
Related ranges: ECC21

Does the PM8ECC or the CM4ECC (ECC21) support BACnet?

Issue
User wants to know if PM8ECC or the CM4ECC (ECC21) supports BACnet

Product Line
PM8ECC
ECC21

Environment
BACnet communication 

Resolution
The PM8ECC and the CM4ECC do not support BACnet. The only protocol supported with the ECC's is Modbus TCP/IP and on the serial side, ModusRTU, JBus, and Symax.

What the DC current contact ratings for the CAD50, CAD32, CAD503, CAD323, CAD506, and CAD326 relay?

Issue:
Checking on the DC current contact ratings for the CAD50, CAD32, CAD503,  CAD323,  CAD506, and  CAD326 relay.

Product Line:
CAD Industrial Relays

Environment:
Relays and Timers

Resolution:
Inductive:
125V DC - 0.55 Amps make and break, 2.5 Amps cont.
250V DC - 0.27 Amps make and break, 2.5 amps cont.
600V DC - 0.10 Amps make and break, 2.5 Amps cont.

 

What is the replacement for the 4TCD1 din rail mount timmer?

The direct replacement for the 4TCD1 din rail mount timmer is CCT15854.
Some of it's key features are:
Features Descrition
Device short name IHP 1c 18 mm
Product or component
type		 Programmable digital time switch
Number of channels 1
Battery type Lithium
Function available Operating hours counter
Automatic winter/summer time changeover
Type of setting Absence for holidays function
PIN code
Available equipment Memory key
Programming kit
Language English
French
German
Italian
Portuguese
Spanish
Device application Building
Cycle duration 24 hours + 7 days
Maximum number of switchings 56
Minimum interval duration 1 min
Accuracy +/- 0.5 s/day 25 °C
Power consumption 0.4 W
Maximum switching current 4 A - 250 V AC pf = 0.6
16 A - 250 V AC pf = 1
[Ue] rated operational voltage 230 V ( - 15...10 % ) AC 50/60 Hz
Display type LCD
Battery life 10 yr
Backup time 10 years time and program saving
Mounting support DIN rail
9 mm pitches 2
Colour tint White (RAL 9003)
Connections - terminals Screwless terminals : 2 x 0.5...2.5 mm²
Width 18 mm
Height 90 mm
Depth 66 mm
Product weight 0.09 kg
Ambient air temperature for operation -25...55 °C
IP degree of protection IP20 B

For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=CCT15854
Or see PDF attached


 

How to perform a soft reboot on an EGX100/200/300/400, PM8ECC or ECC21 card remotely by register writes

Issue
Customer needs to reboot the unit remotely via software, due to the difficulty of being in front of the unit or unable to open to power cycle unit physically. 

Product Line
EGX100
EGX200
EGX300
EGX400
PM8ECC (for PM800 series meters)
ECC21 (for CM4 or CM3 series meters)

Environment
Remotely performing Cycle Power/Soft reset/soft reboot by register writes via a Modbus "Tester" software or some other Modbus TCP/IP program (like Modscan).

Cause 
This soft reset can be useful when experiencing issues on the Ethernet side of communications.

Resolution
*Warning: A soft reset to PM8ECC or ECC21 may cause I/O module relays to de energize on the meter. Alarms may pick up or drop out. 
A soft reset to an Ethernet Gateway (EGX) does not clear any settings. The device basically restarts the internal processes and programs. It only causes the device to disconnect any inbound Ethernet connections and will run through the basic startup procedure. The LED's will flash on and off as if the unit is being powered up. This is not the same thing as a Hard reset which occurs only when power is lost to the unit.

For EGX200, EGX400 and ECC21:
Use the following Modbus Address, Register Number, and Register Command to perform a soft reboot (power reset): 

Modbus Address: 254
Register Number: 8000
Register Command: 32896 (Decimal)
(Use address 254 and write a decimal 32896 to register 8000)

    

For EGX100 , EGX300 and PM8ECC:
Use the following Modbus Address, Register Number, and Register Command to perform a soft reboot (power reset): 

Modbus Address: 254
Register Number: 2800
Register Command: 1110 (Decimal)
(Use address 254 and write a decimal 1110 to register 2800)


To download "Tester" Software, you may refer to article FA180037

Does the fiber optic port on the Ethernet Communication Card ECC or Ethernet Gateway EGX support single or multimode fiber?

Issue
Does the fiber optic port on the Ethernet Communication Card ECC or Ethernet Gateway EGX support single or multimode fiber?

Product line
ECC21,EGX300,400

Environment
Gateways, BaseFX

Cause 
There are 2 different industry standards for integrating fiber into communications products.

Resolution
The ECC or EGX does not support single mode fiber. The port is a duplex LC connector receptacle and is compatible with 1300 nm wavelength multimode fiber connections. It is optimized for 62.5 or 50/125 micron multimode graded index glass optical fiber. The transceiver is capable of signal integrity in up to 6,562 ft. (2,000 m) of multimode fiber.
 

How to Create a Web Page for the ECC21 using HTML.

Issue:
User would like to understand how to create custom webpages on a ECC using HTML

Product Line:
ECC21

Environment:
Ethernet Communications Card

Resolution:
The PowerLogic Ethernet Communication Card (ECC) allows power users to view real time,
tabular information from attached devices in the form of HTML pages via a standard Web
Browser (such as Internet Explorer and Netscape.) This document teaches you the basics steps
needed to develop ECC custom pages

 

 

FTP Site for EGX/ECC in Internet Explorer Searches but Never Loads

Product Range
EGX200/400
EGX100/300
PM8ECC
ECC21

Environment
FTP

Resolution

  1. Go to Tools (the Gear in the top right of the browser) > Internet Options.
  2. Click on the Advanced tab.
  3. Under the Browsing list heading, make sure "Use Passive FTP (for firewall and DSL modem capability) is unchecked.


Note: If the FTP frames are not loading at all or you get a "Page Cannot Be Displayed" error, make sure that "Enable FTP folder view (outside of Internet Explorer)" is checked.

Communication loss in the System Manager Software (error 513) for device(s) downstream of a CM4 with an ECC21 card

Goals and Symptoms

Issue
Communications will drop out for devices on the serial port of an ECC card housed in a CM3/4 and come back on the next health check, data upload, or with a communication test (i.e. there is no loss of data). The error with the communication loss is 513 which is defined as"negative acknowledgement"

Causes and Fixes

Cause

This is is generally a wiring issue where someone will have to "ring out" or check the wiring on the daisy chain for continuity; however the problem may be solved by cycling power to the ECC21. An easy way to cycle power to the ECC21 is to do a soft reset to the meter.

Resolution

Perform a soft rest on the meter by enabling an unused data log on the CM3/4. Whenever a change is made to a data log the CM4 reset itself which, in turn, reboots the ECC card. After the initial soft reset, the unused data log can be un-enabled to return the data log to its original state (this will cause another soft reset).

Alternately, a soft reset can be initiated by writing 1110 to register 8000.

NOTE: Since making any changes to a data log clears the data in all of the logs for that meter; do an "execute now" on any tasks that get data from the data logs in the meter before making the changes to the unused data log.

Legacy KB System (APS) Data: RESL210238 V1.0, Originally authored by MaTh on 01/07/2013, Last Edited by MaTh on 01/07/2013
Related ranges: ECC21

How to upgrade firmware on an EGX100/200/300/400, PM8ECC or ECC21 via the command prompt using FTP

Issue
Customer is inquiring on how to upgrade firmware on Ethernet Gateway (EGX100/200/300/400) or Ethernet communication card (PM8ECC for PM800 Series meters, and ECC21 for CM3000 or CM4000 Series meters).

Product Line
EGX100
EGX200
EGX300
EGX400
PM8ECC (Ethernet Communication card for PM800 series meters)
ECC21 (Ethernet Communication card for CM4 or CM3 series meters)

Environment 
Firmware Upgrade 

Cause 
It may be required to upgrade firmware on a Gateway or Ethernet Communication Card for enhancements. 

Resolution 
*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance.



To upgrade EGX100, EGX300 or PM8ECC via the command prompt:
1. Download the firmware using the links below and place it on your desktop
2. Open the command prompt (Start > run > type cmd and hit enter) - Note: depending on windows account one may need to right click on the icon and select run as administrator instead of hitting enter
3. Type FTP and hit enter
4. Type open followed by the IP Address of the gateway
5. Type user name and Hit Enter (The User name by default is Administrator) - Note: User name and password are case sensitive  
6. Type password and hit enter. It will not show the password being typed (The password by default is Gateway)
7. Type send and press space, then drag the firmware from desktop to cmd window and hit enter.
8. After completion of the download, type quit at the ftp> prompt and press enter.

If firmware update completes successfully, you will see "Transfer Complete" and the number of bytes sent and time.

9. If the firmware comes with a .upd  file , Disk Update file, repeat steps 1-8 and dragging the .upd file from the desktop this time. Make sure the EGX has been given  time to reboot after upgrading with the .bin file. 

To upgrade EGX200, EGX400 or ECC21 via the command prompt:
1. Download the firmware using the links below and place it on your desktop
2. Open the command prompt (Start > run > type cmd and hit enter).  Note: depending on windows account one may need to right click on the icon and select run as administrator instead of hitting enter 
3. Type FTP and hit enter
4. Type open followed by the IP Address of the gateway
5. When prompted for user name, Hit Enter for none (There is no username)
6. Type password and hit enter. It will not show the password being typed (The password by default is admin in lower case letters) - Note: password is case sensitive  
7. Type send and press space, then drag the firmware from desktop to cmd window and hit enter
8. After completion of the download, type quit at the ftp> prompt and press enter.

You can also see the attached file which shows how to upgrade firmware in an ECC21 using FTP.

If firmware update completes successfully, you will see "Transfer Complete" and the number of bytes sent and time.

9. If the firmware comes with a .upd  file , Disk Update file, repeat steps 1-8 and dragging the .upd file from the desktop this time. Make sure the EGX has been given  time to reboot after upgrading with the .bin file. 

If you take too long you may receive a message stating "Connection closed by remote host." This is a common error due to a time out that occurred. Simply start the process over to correct (Exit cmd and retry). 

Download Firmware Packages:

EGX100
EGX300 
PM8ECC
CM4ECC 
EGX400 and EGX200 firmware can be found attached below "egx06100.zip".

APC KVM Switches and Corresponding Cables/Server Modules

 

APC KVM Part Numbers and Corresponding Cables/Server Modules


KVMXXXX Series KVM Switches/Cabling

The KVMXXXX series of KVM Switches include KVM0108A, KVM0116A, KVM1116P, KVM0216A, KVM2116P, and KVM2132P. There is no backwards or forwards compatibility between this series and any other KVM models or families listed below except for the AP5641 power management cables and AP5262/AP5262 daisy chain cables as listed below.

KVM0108A/KVM0116A - SMB Analog KVMs are compatible with:
 
  • KVM-USB - APC KVM 2G, Server Module, USB
  • KVM-PS2 - APC KVM 2G, Server Module, PS/2
  • AP5262 - APC KVM Daisy-Chain Cable - 2 ft (0.6 m)
  • AP5263 - APC KVM Daisy-Chain Cable - 6 ft (1.8 m)
    • Please note: It is possible to connect AP5262/AP5263 together for a maximum length of 18 ft.

KVM1116P, KVM2116P, KVM2132P - SMB/Digital IP KVMs are compatible with:
 
  • KVM-USB - APC KVM 2G, Server Module, USB
  • KVM-PS2 - APC KVM 2G, Server Module, PS/2
  • KVM-USBVM - APC KVM 2G, Server Module, USB with Virtual Media
  • KVM-PS2VM - APC KVM 2G, Server Module, PS/2 with Virtual Media
  • KVM-USBVMCAC - APC KVM 2G, Server Module, USB with Virtual Media and CAC
  • KVM-SERIAL - APC KVM 2G, Server Module, Serial
  • AP5641 - APC KVM Power Management Cable

 

 

The analog KVM (AP5602) and Digital IP KVMs (AP5610, AP5615, AP5616) use their own set of server modules and cabling. There is no backward or forward compatibility between the AP56XX KVMs and APC's first generation IP/Cat5 KVM offering (AP54XX). There is also no compatibility between the aforementioned models and the KVMXXXX KVM series, except for the AP5641 power management cable. All require CAT5 or 6 UTP cabling.
 

AP5602 - CAT5 analog KVM is compatible with:
 
  • AP5630 APC KVM PS/2 Server Module
  • AP5631 APC KVM USB Server Module
  • AP5632 APC KVM SUN Server Module
AP5610, AP5615, AP5616 - IP KVM's are compatible with
  • AP5630 - APC KVM PS/2 Server Module
  • AP5631 - APC KVM USB Server Module
  • AP5632 - APC KVM SUN Server Module
  • AP5634 - APC KVM USB VM Server Module
  • AP5635 - APC KVM PS/2 VM Server Module
  • AP5636 - APC KVM VT100 Serial Server Module
    • AP5640 - Power supply for Serial Server Module *
  • AP5641 - APC KVM Power Management Cable**

* Power supply for Serial Server Module can support up to (4) APC KVM Serial Server Modules.

** AP5641 is the only supported cable for Power management. AP9317 has similar connections but should NOT be used as it is for a different purpose.

The first generation of APC CAT5 Analog KVM (AP5401) and IP KVM (AP5405) require both a server module and CAT5 or 6 UTP cabling.

AP5401 - 16 port Analog CAT5 KVM (PC PS/2, PC & SUN USB, SUN Mini-DIN)
AP5405 - 16 port IP KVM (PC PS/2, PC & SUN USB, SUN Mini-DIN)

  • AP5460 - CAT5/IP KVM PS/2 Server Module (SM)
  • AP5461 - CAT5/IP KVM USB Server Module (SM)
  • AP5462 - CAT5/IP KVM SUN Server Module (SM)
     

The APC Multi-Platform Analog KVM Switches with pre-set lengths of cables listed below:

AP5201 - 8 port Multi-Platform Analog KVM (PC PS/2, USB, SUN 13W3 or VGA)
AP5202 - 16 port Multi-Platform Analog KVM (PC PS/2, USB, SUN 13W3 or VGA)
AP5808 - 17" Rack LCD Console with Integrated 8 Port Analog KVM Switch
AP5816 - 17" Rack LCD Console with Integrated 16 Port Analog KVM Switch

  • AP5264 – 3' PS/2 Cable
  • AP5250 – 6' PS/2 Cable
  • AP5251 - 6' SUN (13W3) Cable
  • AP5252 - 6' SUN (VGA) Cable
  • AP5253 – 6' USB Cable
  • AP5254 – 12' PS/2 Cable
  • AP5255 - 12' SUN (13W3) Cable
  • AP5256 - 12’ SUN (VGA) Cable
  • AP5257 – 12’ USB Cable
  • AP5258 - 25' PS/2 Cable
  • AP5259 - 25' SUN (13W3) Cable
  • AP5260 - 25' SUN (VGA) Cable
  • AP5261 - 25' USB Cable
  • AP5262 - 2' AP52XX/AP58XX Daisy Chain Cable
  • AP5263 - 6' AP52XX/AP58XX Daisy Chain Cable
  • AP5821 - 6' USB Extension Cable (AP5808/AP5816 only)
  • AP5822 - 12' USB Extension Cable (AP5808/AP5816 only)
  • AP5823 - 25' USB Extension Cable (AP5808/AP5816 only)

 


***Note: These KVM switches and related cables are no longer manufactured or sold by APC.

AP9254 4 port KVM (PC only)

  • AP9850 - 10’ PS/2 Cable
  • AP9851 - 25’ PS/2 Cable for AP9254/ AP9258

AP9258 8 port KVM (PC only)
  • AP9850 - 10’ PS/2 Cable for AP9254/ AP9258
  • AP9851 - 25’ PS/2 Cable for AP9254/ AP9258

AP9278 8 port KVM (PC/Sun PS/2, USB)
  • AP9850 - 10’ PS/2 Cable for AP9254/ AP9258
  • AP9851 - 25’ PS/2 Cable for AP9254/ AP9258
  • AP9853 - 15’ Cable for Sun for AP9278 
  • AP9854 - 15’ 13W3 Cable for Sun for AP9278
  • AP9855 - 12’ USB Cable for AP9278


Pairing Cable for AP9258 and AP9254 ONLY: AP9852


*NOTE: In order to pair the above KVMs, the units must have a serial number greater than: RA0235
 

MasterView KVM Part #s and Corresponding Cables


58066 – 4 port KVM (PC only) Cascade up to 64 PCs

  • 58PS2V-Length – Available in 6, 10, 15 and 25 foot lengths, for PS/2 Kbd/Mouse, Video
  • 58ATV-Length – Available in 6, 10, 15 and 25 foot lengths for, PC Kbd, Serial Mouse, Video

58065 – 8 port KVM (PC only) Cascade up to 302 PCs
  • 42011-10 – 10’ Cable for PS/2 Keyboard & Mouse, Video
  • 42010-10 – 10’ Cable for PC Keyboard, Serial Mouse, Video
  • 42014-10 – 10’ Extension cable for 42011 & 42010
  • 58012-3/10 – 3’ or 10’ Cascading cable for 58065 KVM Switch


58068 - 16 port KVM (PC only) Cascade up to 302 PCs, w/ audio

  • 42011-10 – 10’ Cable for PS/2 Keyboard & Mouse, Video
  • 42010-10 – 10’ Cable for PC Keyboard, Serial Mouse, Video
  • 42014-10 – 10’ Extension cable for 42011 & 42010
  • Or 42087-6/10/15 for Audio support as well as PS/2 Kbd/Mouse, Video
  • 42088-2 cascade cable for 58068 KVM Switch


58098 – 4 port KVM (PC only)

  • 58PS2V-Length – 6,10,15 and 25 foot length


58100 – 4 port USB KVM (PC only)

  • 58USB-6 -Length – 6 foot
  • 58USB-10 -Length – 10 foot
 

Default Web page User name and Password for PowerLogic Meters or their Ethernet communication Card

Issue
What is the default Web page user name and password for Powerlogic meters with Ethernet communication card?

Product Line
ECC21 (Ethernet communication card for CM3000 and CM4000 Series meters)
PM8ECC (Ethernet communication card for PM800 Series meters)
PM5500 Series
PM8000 Series

Environment
Web page

Resolution
A power meter's web page can be accessed by entering the meter's IP address into a web browser's address bar and entering the following default login information:
Note: ECC21 for CM3000 and CM4000 does not request for Username.
Meter Password
CM3000 (ECC21) admin
CM4000 (ECC21) admin

Note: To login to the web page of the CM3 and CM4 Silverlight must be installed on the browser. Internet Explorer (IE) is recommended because it has Silverlight installed by default. If the webpage does not show menu items and you are using IE 11, see FA244310.

 
Meter Username Password
PM800 Administrator Gateway
PM8000 admin 0
PM8000(Standard Security Enabled) 8000 0
PM5500(Web Master) user1 pass1
PM5500(Product Master) user2 pass2


More Information
PM5000 series only has web pages for the PM5500 series, and the PM5500 series has two default users with different privileges, Web Master and Product Master. 
See FA291653 for more information about account privileges.
The default usernames for the PM5500, user1 and user2, cannot be changed or deleted, but their passwords can be.
The PM5300 does not have a web page even though it has Ethernet communcations.

Refer to FA243275 for more information about the PM8000 username and password.
Please see FA299649 for information on the default login credentials for web interface on Communicaition devices i.e. Com'X, Link150, and EGXs

How to format disk on chip (DOC) on a CM4000/3000.

Issue
How to format the disk on chip of a CM3000 or CM4000 series meter

Product Line
CM3000
CM4000

Environment
Configuring Hardware

Cause
When formatting of the chip is required

Resolution
Caution: Remember that if this CM is host to an ECC21 that all web pages will be lost.

The procedure to format the DOC is as follows. Using a modbus read/write utility:

  1. Setup Command Result Pointers:
    • Write 8020 to register 8017
    • Write 8021 to register 8018
    • Write 8022 to register 8019
  2. Write 9020 to register 8000 to open an editing session.
  3. Verify commands:
    • Verify register 8017 reads 9020
    • Verify register 8018 reads 0
  4. Write 7010 to register 8000 to format the DOC
  5. Verify commands:
    • Verify register 8017 reads 7010
    • Verify register 8018 reads 0
  6. Write 1 to register 8001 to save changes.
  7. Write 9021 to register 8000 to close the editing session.This will cause a meter reset and the DOC will be formatted after the meter is reset

Note: After formatting the DOC, all files must be reconfigured using ION Setup or PME.

ECC Web Page does not show menu items.

Issue
When logging into an ECC Web Page, the top information bar is displayed, but no menu's are available. 



Product Line
ECC21
PM8ECC

Environment
Internet Explorer

Cause
This is the result of compatibility issues between the ECC and Internet Explorer 11. 

Resolution
Internet Explorer 11 is not compatible with the ECC configuration page and thus you are required to add the device’s IP address to the list of websites for compatibility view.
To add a website to compatibility view:
  1. Click on Tools and navigate to ‘Compatibility view settings’.
  2. Type the device’s IP address in the ‘Add this website’ field, click add and close the compatibility view settings window.
  3. Restart Internet Explorer 11 for the changes to take effect.

What is the character limitation of a power meter or gateway web page password?

Issue
If the configured password is too long, the web page authentication will fail

Product Line
EGX100 EGX300 COM'X 200 PM8ECC PM500 ECC21 PM8000

Environment
Web server

Cause
The password fields for logging in to device web pages will accept more characters than the page's authentication permits. 

Resolution
The character limitation of various devices are shown below
 
Device Password Length
EGX100 12
EGX300 12
COM'X 200         Over 24
PM8ECC 12
PM5000 16
ECC21 8
PM8000 8

Are EasyPact MVS circuit breakers for sale in the USA or Canada?

Issue:
Where can I buy a EasyPact MVS breaker?

Product Line:
EasyPact MVS circuit breakers

Resolution:
There are no plans for a general release of the EasyPact MVS circuit breaker line in the US.
 

What meters and software support SNMP protocol?

Issue
Which devices and software support SNMP

Product Line
ION and Powerlogic Devices
ION Enterprise
Stuxtureware Power Monitoring
Struxureware Power Monitoring Expert

Environment
Setup and Protocol

Cause
Not all meters or software support the SMNP protocol

Resolution
The SNMP protocol is only supported by:

  • ION7400 series meters
  • ION7550 and ION7650 series meters with firmware version 350 or greater
  • PM5500 series meters with firmware v2.0.1 or greater
  • PM8000 series meters
  • PM800 series meters with PM8ECC ethernet communication cards
  • CM4000T with ECC21 ethernet communication card
  • BCPME
  • EGX100, EGX150 and EGX300 Ethernet Gateways (MIB II)

All other meters do not support this protocol.

SNMP Setup Documentation:
ION7400 meters: ION7400 User Manual and ION Reference Guide
ION7550 and ION7650 meters: ION7550/ION7650 User Guide and ION Reference Guide
PM8000 meters: PM8000 User Manual and ION Reference Guide
PM800 series meters with the PM8ECC Ethernet Communications card: FA209648
CM4000T with ECC21: ECC User Guide
BCPME: BCPME User Guide
EGX gateways: FA211887

ION Enterprise and Struxtureware Power Monitoring do not support the SNMP protocol. To read the SNMP data in ION Enterprise or SPM convert the data to Modbus or ION protocol.

Video: How to install an Ethernet Communication Card (ECC21) in a CM4000 Meter

Issue
Installation procedure for a CM4000

Product Line
ECC21
CM4000
CM3000

Environment
Installation

Resolution
*Warning: Installation and maintenance of this device should only be performed by qualified, competent personnel that have appropriate training and experience with high voltage and current devices. Failure to follow the instructions / warnings in the Meter Installation Guide can result in permanent damage to the meter, severe injury or death.

This video is purely for demonstrational purposes.  When performing this procedure, a qualified person shall wear protective PPE gear rated accordingly for your electrical system.

Before you begin:
1. Turn off all power to the circuit monitor and the equipment in which it is installed. Be aware that the circuit monitor may be connected to a separate power source derived from the equipment in which it is installed.

2. To turn off power to the circuit monitor:
a. Disconnect the metered voltage either by removing the fuses from the potential transformer (PT secondaries) circuits or by turning off the voltage disconnect switch.
b. Short circuit the current transformer (CT) secondaries to remove the metered current.
c. Turn off the control power and any power sources to the auxiliary inputs and outputs.
d. Turn off power to any option cards already installed in the circuit monitor.
e. Always use a properly rated voltage sensing device to confirm that power is off.

Where can I get support for APC and MGE Products?

For support on APC and MGE products please visit:  https://www.apc.com/support/

AC Power
Additional Management Cards and Options
Air Cooled Chillers
Air Distribution Accessories
Airflow Management
AIS 3000
AIS 5000
AIS Accessories
AIS Battery Systems
APC CS
APC Enterprise Manager
APC ES
APC RS
Application Shutdown Utilities
Assessment Services
Auto and Air Inverters
AV Accessories
AV Power Conditioners & Battery Backups
AV Power Filters
AV Pro Interconnects
AV Surge Protectors
Backpacks and Messenger Bags
Back-UPS
Back-UPS Accessories
Back-UPS BI
Back-UPS CS
Back-UPS ES
Back-UPS HI
Back-UPS HT
Back-UPS LS
Back-UPS Office
Back-UPS Pro
Back-UPS RS
Back-UPS XS
Basic Rack PDU
Battery Management
Battery Replacement Services
Biometric Security
Bulk Cable
Cabinet Power Distribution
Cable Management
Charge-UPS EX
Commercial/Industrial Surge Suppression
Condensers
Configurable Power Accessories
Configurable Power Distribution
Console Port Servers
CyberFort
Data Center Facility Cooling - Andover Continuum or TAC Vista
Data Center Facility Power - PowerLogic ION Enterprise
Data Center Software Integration Kits
Data Center University
Data Distribution Cable
DC Battery
DC Components
DC Distribution Components
DC600
Desktop KVM
Desktop Notebook Stands
EcoBreeze Air Economizers
Environmental Management System
Environmental Monitoring Unit
Ethernet Switches
Extended Warranties
Fiber Optics
Firmware Upgrades
FLM Series
Fluid Coolers
FRP/Ferroresonant Power Supply
Game Console Surge Protection
Gender Changers
Global Deployment
Hardwire Surge Suppression Accessories
High-Density Cooling Enclosures
IDE Cables
IEEE1394
Industrial
InfraStruxure for Large Data Centers
InfraStruxure for Medium Data Centers
InfraStruxure for Server Rooms
InfraStruxure for Small Data Centers
InfraStruxure for Wiring Closets
InfraStruxure Manager
InfraStruxure Type A
InRoom Direct Expansion
InRow Chilled Water
InRow Direct Expansion
InRow Pumped Refrigerant
Installation Services
Interface Cables
International Plug Adapters
Keyboard
KVM Switches
Laptop Power Adapters
Line-R
Magnum VS
Magnum XS
Magnum XS Rectifier
Maintenance Bypass Panels
Management Platform Integration
Matrix Battery Systems
Matrix-UPS
Matrix-UPS Accessories
Metered Rack PDU
Metered-by-Outlet Rack PDU
MGE Accessories
MGE Alpes
MGE Battery Systems
MGE Comet
MGE EPS
MGE EPS 6000
MGE EPS 7000
MGE EPS 8000
MGE Galaxy
MGE Galaxy 300
MGE Galaxy 3000
MGE Galaxy 3500
MGE Galaxy 4000
MGE Galaxy 5000
MGE Galaxy 5500
MGE Galaxy 6000
MGE Galaxy 7000
MGE Galaxy 9000
MGE Galaxy PW
MGE Legacy
MGE Service Bypass
MGE Sinewave
MGE Static Transfer Switches
MGE UPS 4000
Microsol Estabilizadores
Microsol Modules Isoladores
Mobile Notebook Stands
Modular Components
Modular Power Accessories
Modular Power Distribution
Monitor
Mounting Hardware
Mouse
MRC1800
MRE2400
Multimedia
MWF1700
NetBotz 200
NetBotz 300
NetBotz 400
NetBotz 500
NetBotz Access Control
NetBotz Accessories and Cables
NetBotz Central
NetBotz Rack Access
NetBotz Sensors
NetShelter CX
NetShelter EP Enclosures
NetShelter ES Enclosures
NetShelter Open Frame Rack Accessories
NetShelter SX
NetShelter VL
NetShelter VS Enclosures
NetShelter VX Enclosures
Network Integration Services
Network Patch Cables
NetworkAIR Accessories
NetworkAIR AFX
NetworkAIR CM
NetworkAIR CW
NetworkAIR FM
NetworkAIR IR
NetworkAIR TC
Notebook Security
On Site Service
Open Frame Racks
Operations Capacity
Operations Change
Operations Energy Cost
Operations Energy Efficiency
Operations Insight
Operations Mobile
Operations VIZOR
Outdoor Enclosures
Panelmount Environmental Monitoring
Parallel
Patch Panels
PC1200
Planning Tools and Publications
Portable Cooling
Power Cords
Power Distribution Units
Power Generation Systems
Power Ready Notebook Cases
PowerChute Business Edition
PowerChute Inventory Manager
PowerChute Network Shutdown
PowerChute Personal Edition
PowerChute plus
PowerManager
PowerShield
Preventive Maintenance
Project Management Services
ProtectNet
Rack Air Distribution
Rack Components
Rack LCD Consoles
Rack PDU Accessories
Rack-mount Transfer Switches
Refrigerant Distribution
Remote Monitoring Services
Replacement Batteries
Replacement Notebook Batteries
Residential Hardwire Surge Suppression
Retail
Retractable Cables
Room Air Distribution
Room Cooling Accessories
Router Cables
Row Cooling Accessories
SCSI
Security Cameras
Sensors
Serial
Service Bypass Panel
Service Plans
Silcon
Silcon Accessories
Silcon Battery Systems
SLM/FLM Series
SmartSlot Expansion Chassis
Smart-UPS
Smart-UPS Accessories
Smart-UPS Battery Systems
Smart-UPS DP
Smart-UPS On-Line
Smart-UPS RT
Smart-UPS VT
Software Configuration
Software Education
Software for NetBotz Appliances
Software Installation
Software Integration
Spare Part Kits
Specialty Enclosures
Start-Up Service
Stationary Power Distribution Units
Step-Down Transformer
StruxureWare Central
StruxureWare Operations Suite
SurgeArrest Essential
SurgeArrest Home/Office
SurgeArrest Notebook
SurgeArrest Performance
Switch Boxes
Switched Rack PDU
Symmetra
Symmetra Accessories
Symmetra Battery Systems
Symmetra MW
Symmetra MW Accessories
Symmetra Power Module
Symmetra PX
Symmetra PX Accessories
Sync and Charge Cables
Thermal Containment
Thick and Thin Ethernet
Token Ring
Toploading Cases
Traditional Cases
Training Services
Transceivers
Transportation
Travel Mice
TSP Accessories
TSP Battery
TSP/Generator
TSP/Total System Power
Tune-UPS for Symmetra
Uniflair Chilled Water
Universal Mobile Device Batteries
Universal Notebook Batteries
Universal Notebook Power Adapter
Universal Power Accessories
Universal Power Adapters
UPS Network Hub Card
UPS Network Management Cards
USB Adapters & Converters
USB Cables
USB Charging Cables
USB Hubs
Wall-mount Transfer Switches
Wheeled Cases
Wireless
Wizards and Configurators
WS200