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Why does an ATS48 soft starter only allow access to the status and the SUP menu?

FA168173

15 July 2022

Issue:
Only have access to Status and SUP Menu on ATS48.

Product Line:
ATS48 Soft starter with remote HMI

Environment:
All

Cause:
keypad is locked or stuck on SUP menu

Resolution:
The remote keypad has a locking switch to prevent tampering with settings. On the back of the remote keypad, there is a 3 position switch. If this switch is in the ``FULLY LOCKED`` position, it will not allow access to any menus other than SUP. Move this switch to the ``FULLY UNLOCKED`` position to gain access to all menus within the starter.

Note: If the remote keypad was removed while in the locked position, the ATS48 will remain locked. Reconnect the keypad and then move switch to "FULLY UNLOCKED" position.

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