Frequently asked questions

FA159606

05 September 2023

Issue:
What is Schneider Electric PowerChute software support policy?

Product Lines:
PowerChute Network Shutdown (PCNS),
PowerChute Serial Shutdown (PCSS),
PowerChute Business Edition (PCBE),
PowerChute Personal Edition (PCPE),
PowerChute Plus (PC+)

Environment:
All supported OS

Cause:
Informational

Solution:
When new versions of PowerChute are released, Schneider Electric will continue to provide full technical support to customers for the previous version for a minimum of 1 year after the new version is released. In practice, Schneider Electric typically goes far beyond this stated commitment, but this 1-year policy is stated here so customers may take it into account for planning purposes.
 

• The current shipping version of PowerChute Network Shutdown is 5.0 It was released in April 2023
• The current shipping version of PowerChute Business Edition is 10.0.5 It was released in February 2022
• The current shipping version of PowerChute Personal Edition is 3.1 It was released in June 2019 
• The current shipping version of PowerChute Serial Shutdown is version 1.0. It was released in March 2023 for Windows OS only. 
• PowerChute Plus was discontinued in March 2007